Veterinary Receptionist

Community Veterinary Partners; Village of Liverpool (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in veterinary services is seeking a Veterinary Receptionist to join their dedicated team. This role is vital as the first point of contact for clients and their pets, ensuring a welcoming and efficient experience. The practice focuses on compassionate care and offers a variety of services, including diagnostics and preventative healthcare. With a commitment to staff development and a comprehensive benefits package, this position is perfect for those looking to grow within the veterinary field while enjoying a supportive work environment. Join a team where your contributions truly matter!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Parental Leave

Paid Time Off

401k Plans

Staff Discounts

Continuing Education

Uniform Allowance

Qualifications

• Experience in a busy office environment preferred.
• Previous reception and veterinary industry experience is a plus.

Responsibilities

• Answer telephones and greet clients in a professional manner.
• Prepare health certificates and client invoices.
• Maintain a polished and professional appearance.

Skills

Customer Service

Communication Skills

Multi-line Telephone System

Basic Office Functions

Mathematical Tasks

Education

High School Diploma or Equivalent

Tools

NetSuite

MS Excel

MS Word

MS PowerPoint

Job description

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Community Veterinary Partners provided pay range

This range is provided by Community Veterinary Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $17.00/hr

Liverpool Animal Health Center is seeking a Veterinary Receptionist to join our team. We are a busy 5 doctor practice that sees dogs, cats, pocket pets, exotics, and wildlife. LAHC is AAHA and NYSVMS accredited.

Our Mission

Liverpool Animal Health Center is dedicated to enhancing the bond between people and pets through compassionate, professional care. We strive to exceed our client’s expectations by maintaining a state-of-the-art medical and surgical facility, employing a highly skilled and committed veterinary staff and educating our clients about the benefits and responsibilities of pet ownership through preventative healthcare.

Why work with us?

LAHC strives to use each staff member to the top of their skillset. We truly believe that by investing in our staff, we are investing in our practice and the betterment of veterinary medicine. Whether you are looking to begin your journey into vetmed or are looking to further your career, we truly believe in the power of elevating our staff and keeping them engaged with their work. We’re proud to say that many of our staff have been with us for 20+ years!

We offer diagnostics including in-house bloodwork, radiography, dental radiography, ultrasound, and ECG. We also offer low level laser therapy and acupuncture, as well as partake in clinical trials. Basically? You get to do some really cool “stuff” with us! (PS - we even did a surgery on a goldfish)

We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, parental leave, PTO, paid holidays, 401k plans, staff discounts, CE, uniform allowance, access to Ginger mental health support and more!

Our practice is open Monday – Friday 7:30 am to 6:00 pm and Saturdays 8:00 am to 12:00 pm. That means no overnight shifts or on-call hours! Saturdays are rotated among our staff, giving you ample opportunity for full weekends off.

Summary

The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers telephones, greets clients, receives and transmits telephone and other messages, updates client business records, prepares invoices and collects payments, performs a variety of other related services.

Essential Duties & Responsibilities

• Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
• Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
• Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
• Receives and transmits telephone and fax messages accurately and promptly
• Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.
• Prepares health certificates, immunization certificates, and euthanasia certificates
• Prepares client invoices and obtains payment after services are performed.
• Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold
• Maintains a polished and professional appearance
• Performs other duties as deemed necessary
  
  

Supervisory Responsibilities

NA

Preferred Education & Experience

• High school diploma or equivalent
• Relevant experience with basic office functions within a busy environment
• Previous reception and veterinary industry experience are preferred but not required
  
  

CERTIFICATIONS, LICENSES, REGISTRATIONS

N/A

COMPETENCIES

• Strong customer service
• Tact and diplomacy
• Strong written and oral communication and comprehension skills
• Flexible work attitude and work habits
• Ability to carry out basic mathematical tasks
  
  

Computer Skills

To perform this job successfully, an individual should have knowledge of the NetSuite system; MS Excel Spreadsheet software and MS Word; MS PowerPoint Word Processing software.

Travel Requirements

No travel is expected for this position.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

WORKING ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Veterinary Services

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