Veterinary Receptionist

Southern Veterinary Partners; Baytown (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in veterinary care is seeking a compassionate and organized Receptionist to join their dedicated team. In this role, you'll be the first point of contact for clients, managing calls, scheduling appointments, and providing essential information about services. Your excellent customer service skills will shine as you interact with clients and advocate for their pets' health needs. This position offers a supportive environment where you can make a real impact in the community while enjoying a range of benefits, including health care plans and educational assistance. If you're passionate about animal care and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance

Short Term Disability

Paid Time Off

Educational Assistance

Teladoc - FREE doctor access 24/7

Discounted Veterinary Care

Employee Assistance Program

Collaborative Work Environment

Qualifications

• Experience with veterinary software is preferred.
• Must possess strong verbal and written communication skills.

Responsibilities

• Receive and place calls to clients for scheduling.
• Maintain proper documentation through client and pet records.
• Advocate for pets through client education on preventative care.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Critical Thinking

Veterinary Medical Terminology

Tools

Veterinary Software

Standard Office Equipment

Job description

Barbers Hill Animal Hospital is an animal veterinary care facility located in Mont Belvieu, Texas. We are a full-service animal hospital providing veterinary care to dogs and cats and offer services such as routine medical, surgical, and dental care. Here at Barbers Hill Animal Hospital our team mission is to set the standard for our community in exceptional medical, surgical, and preventive care, delivered with enthusiasm, integrity, and professionalism, by a trustworthy, compassionate staff that are respectful of each individual patient and client. If you are a passionate and caring team player, please apply today!

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Qualifications:

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Benefits:

• Pay range of $13.35-$20.90/hour based on experience.
• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k).
• Life Insurance (Basic, Voluntary & AD&D).
• Short Term Disability.
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only.
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs.
• Teladoc- FREE doctor access 24/7.
• Discounted Veterinary Care.
• EAP (Employee Assistance Program).
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth.
• Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).