Veterinary Receptionist

Southern Veterinary Partners; Southlake (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading veterinary clinic in Southlake, Texas is seeking a dedicated Receptionist to join their team. The position entails scheduling, managing client communications, and providing excellent service to pet owners. With pay rates between $16 to $20 per hour, the clinic offers comprehensive benefits. Join a committed team at a recognized top workplace in the veterinary industry.

Benefits

Health care

Retirement plans

Life insurance

Short-term disability

Paid time off

Educational assistance

Free telehealth services

Veterinary care discounts

Employee assistance program

Opportunities for career growth

Qualifications

• Experience with veterinary software preferred.
• Flexible schedule including weekends and holidays.
• Ability to work independently and as part of a team.

Responsibilities

• Receive and place calls for scheduling purposes.
• Maintain documentation through client and pet records.
• Provide excellent customer service and communicate professionally.

Skills

Customer service

Communication

Critical thinking

Stress management

Education

Knowledge of veterinary terminology

Tools

Veterinary software

Job description

Golden Triangle Animal Hospital is located just outside of Dallas in Southlake, Texas. We are an AAHA accredited hospital providing veterinary care to dogs and cats. Golden Triangle Animal Hospital is a full-service animal hospital and welcomes patients in need of routine medical, surgical, and dental care. We also offer boarding and daycare services. Here at Golden Triangle, it is our commitment to provide quality veterinary care throughout the life of our clients’ pets. We value our staff as well as our clients in a way that makes staff dedicated and keeps clients coming back over the years. If you are a passionate and caring team player, please apply today!

As a Receptionist, you will:

• Receive and place calls to clients for scheduling purposes.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, such as referral documentation and medical history.
• Assist all clients by providing instructions, information, invoices, dispensing prescriptions as per veterinarian’s instructions, and scheduling future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the hospital's financial transactions, ensuring accurate balances, following cash and credit procedures, and proper opening and closing protocols.
• Provide excellent customer service and communicate professionally with clients.
• Educate clients on pet health, preventative care, and hospital services to advocate for pets.
• Maintain a positive attitude in all interactions with clients, pets, and teammates.
• Show empathy and respect toward clients and pets.
• Operate standard office equipment.
• Possess knowledge of veterinary terminology and procedures.
• Have a flexible schedule, including some weekends and holidays.
• Experience with veterinary software is preferred.
• Work independently and accept guidance on tasks.
• Organize and prioritize effectively.
• Apply critical thinking to identify solutions and evaluate options.
• Possess strong communication skills, good judgment, and stress management abilities.

Pay ranges from $16 to $20 per hour, based on experience, with benefits including health care, retirement plans, life insurance, short-term disability, paid time off, educational assistance, free telehealth services, veterinary care discounts, an employee assistance program, and opportunities for career growth within a large network of veterinary professionals.

Our team’s dedication has led to remarkable growth, with Southern Veterinary Partners employing over 8,000 employees nationwide. We have been recognized as a top workplace and among the fastest-growing companies in the U.S. and Birmingham.

Additional requirements include the use of standard office equipment, knowledge of veterinary terminology, a flexible schedule, and the ability to work independently and as part of a team. Experience with veterinary software is preferred.