Veterinary Receptionist

Vetpracticepartners; Smithfield, Northern (NC, KY); Hybrid; USD 21,000 - 22,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Job summary

Willowrun Veterinary Hospital in Smithfield, North Carolina, is seeking a part-time front-desk receptionist to be the first point of contact for our veterinary clients, delivering friendly, efficient service in a fast-paced setting. You will greet clients and their pets, complete sign-ins, process payments, and coordinate with the team to ensure smooth visits.

Prior veterinary receptionist experience and strong communication skills are essential.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant required.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Process payments, handle credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests; make outbound reminder calls.
• Maintain cleanliness and organization to ensure a positive client experience.
• Understand vaccination protocols, basic lab tests, veterinary terminology, and pet behavior.

Skills

Organizational skills

Multitasking

Calm and professional demeanor

Job description

Salary:$15-$16 dollars an hour dependent on skills and experience

Schedule:Part-Time, Afternoons and Rotating Saturdays

Willowrun Veterinary Hospital is hiring a part-time front-desk receptionist tobe the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant Required
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Willowrun Veterinary Hospital

Named the "Best Veterinary Hospital" in the 2023 Best of Johnston County awards, Willowrun Veterinary Hospital is a place where compassion, love of animals, and community meet. We are located in the town of Smithfield, North Carolina, and stand as Johnston County's oldest veterinary hospital. We are also one of the longest accredited American Animal Hospital Association facilities in the country, a badge we proudly wear.

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