Veterinary Receptionist

Raleigh community animal hospital; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Care Plan

401k Match

PTO

Parental Leave

Work/Life Balance Day off

Disability options

Discounted Veterinary Care

Tuition assistance

Job summary

Raleigh Community Animal Hospital is seeking a Veterinary Receptionist to provide exceptional client service and support for a fast-paced, multi-doctor animal hospital.

As front-of-house staff, you will manage phones, scheduling, client greetings, and essential paperwork while supporting the medical team and patients with professionalism and care.

Qualifications

• Front-of-house duties require clear communication and organized multitasking.
• Customer service experience is preferred.
• Willingness to work flexible hours including weekends.

Responsibilities

• Answer phone calls.
• Schedule appointments.
• Greet clients and assist to their needs.
• Maintain hospital paperwork and records.
• Review invoices or discharge instructions.

Skills

Professionalism

Dependability

Communication

Multi-tasking

Energetic

Social skills

Organizational skills

Compassionate

Flexibility

Team player

Self-starter

Job description

Veterinary Receptionist

Department: General Practice Hospitals

Employment Type: Full Time

Location: Raleigh Community Animal Hospital

Reporting To: Practice Manager

Description

Our hospital is seeking a Veterinary Receptionist to help provide outstanding patient care and client service in a fast-paced, multi-doctor animal hospital.

The Veterinary Receptionist is responsible for maintaining front of house duties. These tasks vary by day but can include: answering phone calls, scheduling appointments, greeting clients, maintaining hospital required paperwork and reviewing invoices or discharge instructions. To be successful in this role, clear communication and organizational skills are key!

Ideal Candidate

• Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands-on environment
• Energetic people-and-pet person with excellent work ethic and social and organizational skills
• Be compassionate/caring
• Willing to work flexible hours including weekends
• Can work individually, as well as on a team
• Self-starter personality that can complete daily tasks without the need for constant direction

Skills, Knowledge, & Expertise

• Prior Customer Service Experience
• Must be able to lift 40 lbs.
• This position requires regular on-site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in-person attendance is necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

Benefits

• Health Care Plan (Medical, Dental & Vision Options)
• 401k Match
• Generous paid time off (PTO)
• Paid Parental Leave + Paid Maternity Leave
• One (1) Work/Life Balance day off
• Short-term and long-term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Scrub allowance
• Hands-on and E-training
• Professional growth opportunities
• Tuition assistance for prospective Veterinary Technician Students