Veterinary Receptionist

Star Valley Veterinary Clinic; Signal Mountain (TN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Pet discounts up to 50%

Bonuses (quarterly and monthly)

Education discounts/sponsorships

Medical/Dental/Vision and disability

Job summary

Animal Hospital of Signal Mountain is seeking an experienced 2nd-shift receptionist to join a five-doctor GP practice offering boarding, grooming, and retail products. You will handle high-volume calls, patient check-ins, and client communications while maintaining accurate medical documentation.

The role requires 4–6 years in a small animal practice and 1–2 years in urgent care, with strong computer skills in Outlook/Word/Excel/Teams.

Qualifications

• 4-6 years of experience in a small animal general practice setting
• 1–2 years of experience in an Urgent Care / Emergency room setting
• Windows product knowledge (Outlook, Word, Excel, and Teams) is a quick study
• Excellent communication and written skills, as well as customer relations skills
• Strong knowledge base of medical documentation, and education
• Strong time management and organization, able to multitask and answer high-volume phones
• Able to multitask and maintain a calm environment
• Be a self-starter and self-motivated
• Be able to think on your feet and work well unsupervised

Responsibilities

• Be part of growing a new department and position within the hospital
• Manage high-volume phones and patient/client communication
• Maintain thorough and accurate medical documentation and education
• Assist with scheduling and client services in a fast-paced environment

Skills

Communication

Multitasking

Time management

Customer service

Windows proficiency

Tools

Avimark Software

Outlook

Word

Excel

Teams

Job description

Hospital Name: Animal Hospital of Signal Mountain

Job Type: Support Staff

Description & Requirements

Reception Position / 2nd Shift Position 930am to 830PM (four 10-hour days and 2 saturdays a month 0r five days a week 11am to 830 pm off Sat and Sunday)

Animal Hospital of Signal Mountain is looking to add an experienced talent to our growing team! We are currently a five-doctor GP small animal practice that offers boarding and grooming, as well as retail products. Due to growth and need, we are looking to add a 2nd-shift receptionist with a strong work ethic and attention to detail. To accomplish this, we will be adding to our team of dedicated client service representatives.

The ideal AHSM candidate:

4-6 years of experience in a small animal general practice setting

1 – 2 years of experience in an Urgent Care / Emergency room setting

Windows Product knowledge (Outlook, Word, Excel, and Teams) is a quick study when it comes to computers.

Excellent communication and written skills, as well as customer relations skills

A strong knowledge base of medial documenttation, and education.

Strong time management and organization, able to multitask and answer high-volume phones

Strong attention to detail and documentation

Able to multitask and maintain a calm environment

Able to handle difficult conversations (cost, euthanasia, medical needs)

Knowledge of Avimark Software Experience is a BONUS!

Staff management experience, with payroll financial knowledge is not required but ensures growth and additional opportunities, and pay.

Dedication to quality care for patients and stressful client situations.

Be a self-starter and self-motivated

Be able to think on your feet and work well unsupervised .

• MUST be ableto work 2 nd shift 11 am to 830 PM.
• Full Time - 4 nights / week and 2 Saturdays a month
• Full Time - 5 nights / week NO WEEKENDS!

Wage and Extras:

Based on the candidate's knowledge and experience in the veterinary field as well as shift worked, and management experience. The pay ranges from $16.00 to $20.00 per hour.

Pet Discounts up to 50%

Quarterly and monthly bonuses

Education discounts/sponsorships and access to several educational opportunities

Medical / Dental / Vision /Short Term / Long Term Disability/ Generous paid time off / Uniform

Allowance / 401K and Match

What To Expect

2 nd shift, from 11:00 am – 8:00 pm, Monday – Friday, with Saturdays twice a month

Be part of growing a new department and position within the hospital, having a part in setting protocols and standards of client service and patient care.

Must be self-driven, able to stay calm during stressful situations and busy during down times.

Be able to multitask, be open-minded, and be available to help where and when needed.