Veterinary Receptionist

Animal Hospital of Signal Mountain.; Signal Mountain (TN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Pet discounts

Bonuses

Education discounts

401K match

Job summary

Animal Hospital of Signal Mountain in Signal Mountain, TN seeks an experienced 2nd shift receptionist to join our growing five-doctor GP practice. The role emphasizes client service, high-volume phone handling, and precise documentation.

Ideal candidates have 4–6 years in a small animal setting, 1–2 years in urgent/ER care, and strong computer skills (Outlook/Word/Excel/Teams). Availability for 11:00 am–8:30 pm shifts is required.

Qualifications

• 4–6 years of experience in a small animal GP setting.
• 1–2 years of experience in an Urgent Care / Emergency room setting.
• Windows product knowledge (Outlook, Word, Excel, Teams).
• Excellent communication and written skills.
• Strong documentation skills.
• Ability to multitask and handle high-volume phones.
• Able to stay calm in stressful conversations (costs, medical needs).
• Must be able to work 2nd shift (11:00 am–8:30 pm).
• Full-time — 4 nights/week with 2 Saturdays a month, or 5 nights/week with no weekends.

Responsibilities

• Greet clients and answer high-volume phone lines.
• Schedule appointments and manage client communications.
• Maintain accurate client/patient records with attention to detail.
• Support the veterinary team with documentation and coordination.

Skills

Customer service

Communication

Documentation

Multitasking

Calm under pressure

Self-motivation

Problem solving

Teamwork

Tools

Avimark

Outlook

Word

Excel

Teams

Job description

Reception Position / 2nd Shift Position 930am to 830PM (four 10-hour days and 2 saturdays a month 0r five days a week 11am to 830 pm off Sat and Sunday)

Animal Hospital of Signal Mountain is looking to add an experienced talent to our growing team! We are currently a five-doctor GP small animal practice that offers boarding and grooming, as well as retail products. Due to growth and need, we are looking to add a 2nd-shift receptionist with a strong work ethic and attention to detail. To accomplish this, we will be adding to our team of dedicated client service representatives.

The ideal AHSM candidate:

• 4-6 years of experience in a small animal general practice setting
• 1 – 2 years of experience in an Urgent Care / Emergency room setting
• Windows Product knowledge (Outlook, Word, Excel, and Teams) is a quick study when it comes to computers.
• Excellent communication and written skills, as well as customer relations skills
• A strong knowledge base of medial documenttation, and education.
• Strong time management and organization, able to multitask and answer high-volume phones
• Strong attention to detail and documentation
• Able to multitask and maintain a calm environment
• Able to handle difficult conversations (cost, euthanasia, medical needs)
• Knowledge of Avimark Software Experience is a BONUS!
• Staff management experience, with payroll financial knowledge is not required but ensures growth and additional opportunities, and pay.
• Dedication to quality care for patients and stressful client situations.
• Be a self-starter and self-motivated
• Be able to think on your feet and work well unsupervised.

• MUST be ableto work 2 nd shift 11 am to 830 PM.
• Full Time - 4 nights / week and 2 Saturdays a month
• Full Time - 5 nights / week NO WEEKENDS!

Wage and Extras:

• Based on the candidate's knowledge and experience in the veterinary field as well as shift worked, and management experience. The pay ranges from $16.00 to $20.00 per hour.
• Pet Discounts up to 50%
• Quarterly and monthly bonuses
• Education discounts/sponsorships and access to several educational opportunities
• Medical / Dental / Vision /Short Term / Long Term Disability/ Generous paid time off / Uniform
• Allowance / 401K and Match

What To Expect

• 2 nd shift, from 11:00 am – 8:00 pm, Monday – Friday, with Saturdays twice a month
• Be part of growing a new department and position within the hospital, having a part in setting protocols and standards of client service and patient care.
• Must be self-driven, able to stay calm during stressful situations and busy during down times.
• Be able to multitask, be open-minded, and be available to help where and when needed.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

All job opportunities and applications are hosted on our official careers site: careers.nva.com

There is no cost or confidential information required to apply or be considered for a position

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.