Veterinary Receptionist

Highlands Ranch Animal Hospital; San Diego (CA); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

401(k)

Employee discounts

Training & development

Uniform costs (after 3-month probation)

Sick pay (after 3-month probation)

Discounted veterinarian services (after 3-month probation)

Job summary

Highlands Ranch Animal Hospital in San Diego is seeking a part-time veterinary receptionist. You will provide exceptional customer service by greeting clients, answering calls, and managing patient records.

This role requires a minimum of 2 years of veterinary experience and the ability to handle pressure and multitask effectively. Ideal candidates will possess strong communication skills and professionalism. Benefits include a 401(k) plan and employee discounts.

Qualifications

• Minimum 2 years’ experience as a receptionist, preferably in the medical or veterinarian field.
• Customer service experience is essential.
• Typing skills required, along with familiarity with phone systems.

Responsibilities

• Serve customers by greeting, welcoming, and directing them appropriately.
• Notify veterinary technicians of their arrival.
• Answer phone calls on a multi-line system professionally and efficiently.
• Schedule appointments according to the guidelines for hospital flow.
• Ensure patient records are accurate and complete.
• Collect client fees, credit card charges, and handle cash.

Skills

Telephone skills

Verbal communication

Professionalism

Customer focus

Organization

Informing others

Handles pressure

Support management

Education

High school diploma or equivalent

Experience as a receptionist in the medical or veterinarian field

Tools

Microsoft Office software

Multi-line phone system

Job description

Benefits

• 401(k)
• Employee discounts
• Training & development
• Uniform costs (after 3‑month probation)
• Sick pay (after 3‑month probation)
• Discounted veterinarian services (after 3‑month probation)

Highlands Ranch Animal Hospital is a veterinary practice located in Carmel Valley. We are searching for a qualified candidate to fill a part‑time veterinary receptionist position. This position requires an outgoing, enthusiastic, motivated, compassionate, and dependable person with a positive attitude and excellent customer service skills. A minimum of 2 years of professional veterinary experience is required. The practice is paperless; knowledge of Cornerstone is ideal but not required. Wage is based on experience.

Our clinic hours are Monday–Friday 7:30 am to 6:00 pm. We are closed on weekends and observe holidays.

Receptionist Job Responsibilities

• Serve customers by greeting, welcoming, and directing them appropriately.
• Notify veterinary technicians of their arrival.
• Answer phone calls on a multi‑line system professionally and efficiently.
• Schedule appointments according to the guidelines for hospital flow.
• Ensure patient records are accurate and complete by verifying patient and client information and updating existing client files.
• Prepare and mail thank‑you and welcome cards.
• Collect client fees, credit card charges, and handle cash.
• Explain and demonstrate products and answer questions concerning medications.
• Open and close the facility with minimal supervision.
• Contribute to team effort by accomplishing related results as needed.
• Prepare health certificates, lab requests, and euthanasia forms accurately.
• Handle and count medications in a pharmacy setting.

Receptionist Qualifications & Skills

• Telephone skills
• Verbal communication
• Professionalism
• Customer focus
• Organization
• Informing others
• Handles pressure
• Support management

Education, Experience, and Licensing Requirements

• High school diploma or equivalent
• Customer service experience
• Typing skills required
• Minimum 2 years’ experience as a receptionist, preferably in the medical or veterinarian field
• Familiarity with phone systems
• Previous experience with Microsoft Office software, emails, and general computer knowledge