Veterinary Receptionist

Advanced Animal Hospital Group; Rockwood (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a progressive and compassionate veterinary team as a Veterinary Receptionist, where your exceptional client service skills will shine. You will be the first and last contact for clients, creating lasting impressions while supporting veterinarians and staff in providing top-notch care. This part-time role offers a dynamic work environment, opportunities for growth, and a chance to make a meaningful impact on the lives of pets and their owners. If you have a passion for animal care and thrive in a fast-paced setting, this is the perfect opportunity for you to contribute to a team that values collaboration and compassion.

Benefits

Dynamic team environment

Opportunities for growth

Work-life balance

Compassionate workplace

Qualifications

• Must have excellent client service and communication skills.
• Ability to handle payment and financial issues with confidence.

Responsibilities

• Greet clients and pets with a positive attitude and answer inquiries.
• Schedule appointments and surgeries according to hospital guidelines.
• Collect payment and explain invoices to clients.

Skills

Exceptional phone etiquette

Multi-tasking

Attention to detail

Veterinary terminology knowledge

Client service skills

Education

1-2 years of veterinary experience

Tools

Computer knowledge

Multi-line phone system

Job description

Overview

Gibraltar Veterinary Hospital has an opportunity for a

Veterinary Receptionist to Join Our Team!

Our hospital is a progressive, team-oriented, companion animal practice.

Our team consists of a full staff of Licensed Veterinary Technicians and Assistants as well as professional Client Service Representatives. Our team is dedicated to providing excellent client service and delivering the highest standards in medical care. GVH is proud to have completed the Fear Free Hospital Certification in May of 2018 making them the first Fear Free Veterinary Hospital in Michigan.

Location: 29503 W Jefferson Ave. Gibraltar, MI 48173

Shift Details: This is a part-time position (under 30 hours/week)

Compensation: $15.00 - $17.00/hour (Based on experience)

What We Are Looking For: Exceptional phone etiquette, multi-tasker, efficient with a strong attention to detail, and computer knowledge. Teamwork and the ability to work under pressure. The ideal candidate will have 1-2 years of veterinary experience.

What We Offer:

A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule.

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude, and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers, and kennel staff in daily patient and client care.

Responsibilities

How you'll make an impact:

• Maintain and uphold the Core Values and Mission Statement of MVP.
• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Schedule appointments and surgeries according to hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Note in medical records the details discussed during client conversations including the date, time, key points of the discussion, and any required information.
• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards, and getting proper ID for checks.
• Verify the eligibility of clients with charge accounts.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses, and scan appropriate new documents to the patient’s medical records.
• Fill prescription refill forms and provide routine administration instructions to clients.
• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications

Required Knowledge, Skills, and Abilities:

• Demonstrated commitment to MVP core values.
• Computer knowledge required - keyboarding and use of communication tools (e-mail/internet).
• Working knowledge of veterinary terminology - must be able to pronounce, spell, and know the meaning.
• Must have excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.