Veterinary Receptionist

Lensa; Southfield (MI); On-site; USD 16,000 - 19,000; Full time

Job summary

BluePearl Pet Hospital in Southfield, MI is hiring Client Service Coordinators to provide exceptional customer service in a dynamic veterinary environment. This role is crucial for ensuring clients receive attentive care, and successful candidates will thrive in emotional situations, showcasing empathy and professionalism. With flexible scheduling and opportunities for career advancement, this position caters to those passionate about animal care.

Benefits

Medical, dental, and vision insurance

Flexible work schedules

401k and retirement planning

Paid time off and floating holiday plans

Continuing education allowance

Discounts on pet treatments and food

Qualifications

• Excellent customer service skills.
• Ability to function calmly under pressure.
• Compassionate listener with strong communication skills.

Responsibilities

• Greet clients and provide warm, professional acknowledgment.
• Assess clients' needs and determine the urgency of their situation.
• Respond to client inquiries and confirm appointments.

Skills

Customer Service

Compassionate Listening

Professionalism

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Lensa is the leading career site for job seekers at every stage of their career. Our client, BluePearl, is seeking professionals in Southfield, MI. Apply via Lensa today!

BluePearl Pet Hospital in Southfield, MI is hiring extraordinary Client Service Coordinators!

• Are you an excellent customer service professional?
• Do you offer guidance, comfort, and support?
• Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?
  
  

This position offers flexible shifts including: (10am - 6pm) (2pm - 10pm) and (9pm - 5am).

If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

At BluePearl Pet Hospital, our Client Service Coordinators are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

As a Client Services Coordinator

• You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• You are always offering a friendly smile, strong eye contact and an approachable demeanor.
• You are a compassionate listener.
• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• You will assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• You will determine whether an emergency arrival is a “stat” versus “standard” emergency.
• You will respond to non-patient calls or visitors and connect them to the appropriate team member.
• You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
  
  

Why BluePearl ?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We value your health and well-being as an associate by providing you with the following:
• Medical, dental, vision, and life insurance options.
• Flexible work schedules
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
  
  

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Get notified about new Veterinary Receptionist jobs in Southfield, MI.

Bloomfield Hills, MI $16.00-$19.00 1 year ago

Apertura Futura: Office Manager - State Farm Agent Team Member

Livonia, MI $60,000.00-$65,000.00 2 years ago

Veterinary Receptionist - Experience Required

Team Members Needed!! - Plum Market West Bloomfield

West Bloomfield Township, MI $14.00-$20.00 1 month ago

Future Opening: Agent's Executive Assistant - State Farm Agent Team Member

Westland, MI $30,000.00-$50,000.00 2 years ago

Future Opening: Customer Service Representative - State Farm Agent Team Member

Livonia, MI $40,000.00-$60,000.00 2 years ago

Customer Service Representative - State Farm Agent Team Member

Work From Home - Online Product Support - $45 per hour

Customer Relations Representative - State Farm Agent Team Member

Farmington, MI $35,000.00-$75,000.00 4 months ago

Customer Service Representative - State Farm Agent Team Member

Rochester Hills, MI $40,000.00-$60,000.00 6 months ago

Customer Relations Representative - State Farm Agent Team Member

Southgate, MI $50,000.00-$70,000.00 4 months ago

Customer Service Representative - State Farm Agent Team Member

Livonia, MI $30,000.00-$70,000.00 6 months ago

Detroit, MI $40,000.00-$60,000.00 1 year ago

Agent's Executive Assistant - State Farm Agent Team Member

Detroit, MI $25,000.00-$40,000.00 2 years ago

Customer Service Representative - State Farm Agent Team Member

Southgate, MI $40,000.00-$60,000.00 5 months ago

Customer Service Representative - State Farm Agent Team Member

Warren, MI $40,000.00-$50,000.00 1 year ago

Customer Service Representative - State Farm Agent Team Member

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.