Veterinary Receptionist

Southern Veterinary Partners; Tennessee; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in veterinary care is looking for a Receptionist in Nashville, Tennessee. This role involves managing client interactions, maintaining records, and ensuring excellent service in a compassionate environment. Join a team dedicated to improving pet health and providing high-quality service with a focus on teamwork and client care.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation & Public Holidays)

Educational assistance for veterinary technician programs

Discounted Veterinary Care

Qualifications

• Experience with veterinary software is preferred.
• Must possess strong verbal and written communication skills.
• Ability to work independently on assigned tasks and accept direction.

Responsibilities

• Receive and place calls to clients for scheduling.
• Maintain proper documentation through client and pet records.
• Manage the financial needs of the hospital by maintaining accurate balances.

Skills

Customer service

Communication

Organizational skills

Critical thinking

Education

Knowledge of veterinary medical terminology

Tools

Veterinary software

Job description

Richland Animal Clinic is located in the up and coming area of west Nashville, Tennessee. We strive to improve lives and strengthen the bond between clients and their pets through personalized and preventative care.

Our 4 doctor small animal practice provides unique services like therapeutic laser therapy, acupuncture, chiropractic adjustments and dental radiography. We boast a very positive teamwork and family like environment where everyone possesses endless compassion towards our clients and patients who come first.

If you are a positive team player with a passion towards people and animals we encourage you to apply today!

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

• Pay range of $17.00-$20.00/hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community whiletacklinga challenging, variety of tasks and the ability to help animalsamong a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).