Veterinary Receptionist

Veterinary Practice Partners; Rockville (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading veterinary practice in Rockville is seeking a full-time Veterinary Receptionist. This role is essential for providing excellent customer service to clients while managing appointment scheduling, billing, and ensuring a welcoming environment for pets. Positive demeanor, strong communication skills, and prior experience in a veterinary or medical setting are crucial for success.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance

Paid time off and 401(k) plan

Professional development opportunities

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills required.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process.
• Ensure accurate service and product sales accounting.
• Answer client calls for appointments and other inquiries.

Skills

Organizational skills

Multitasking

Customer service

Education

Experience as a veterinary receptionist or medical office assistant

Job description

Seeking a Veterinary Receptionist

Caring Hands Rockville is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to create a better world for animals and the people who love them, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance

• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary: $18.00-$20.00 per hour dependent on experience

Schedule: Hours May Vary. M-F 7 AM-8:30, Every other Saturday 7:30 AM- 4:30 PM

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.

• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.

• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.

• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.

• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred

• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Caring Hands Rockville

Caring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients. Our full-service hospitals offer state of the art care for our patients including computerized patient records, digital radiography, and in-house laboratory.