Veterinary Receptionist

Veterinary Practice Partners; Centreville (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

A well-established veterinary practice is seeking a full-time Veterinary Receptionist who will serve as the first point of contact for clients. This crucial role requires strong customer service and organizational skills, supporting an animal-friendly environment. The position offers a comprehensive benefits package and opportunities for professional development.

Benefits

Comprehensive benefits package

Paid time off

401(k) plan for full-time employees

Professional development opportunities

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete appointment sign-in, confirm details, escort clients.
• Handle payments, process credit/debit cards, schedule future appointments.
• Answer client calls and make outbound calls for appointment reminders.

Skills

Organizational skills

Multitasking skills

Customer service

Job description

Seeking a Veterinary Receptionist

Caring Hands Centreville is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance

• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary: $16.00-$20.00 per hour dependent on experience

Schedule: A mix of AM and PM shifts. Every other Saturdays

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.

• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.

• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.

• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.

• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred

• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Caring Hands Centreville

Caring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients. Our full-service hospitals offer state of the art care for our patients including computerized patient records, digital radiography, and in-house laboratory.