Veterinary Receptionist

Southern Veterinary Partners; Richmond (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dedicated team at a leading veterinary clinic in Richmond, where you will play a vital role in providing exceptional care for pets. As a Receptionist, you will be the first point of contact for clients, ensuring a welcoming environment and managing appointments with efficiency. This position offers the opportunity to work alongside passionate professionals in a supportive atmosphere that values teamwork and compassion. With a commitment to continuous growth and community impact, this is a chance to make a difference in the lives of animals and their owners while advancing your career in the veterinary field.

Benefits

Life Insurance

Short Term Disability

Paid Time Off

Educational Assistance

Discounted Veterinary Care

Employee Assistance Program

Qualifications

• Strong verbal and written communication skills are essential.
• Experience with veterinary software is preferred.
• Ability to manage stressful situations effectively.

Responsibilities

• Schedule client appointments and manage documentation.
• Provide excellent customer service and advocate for pets.
• Handle financial transactions and maintain accurate records.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Critical Thinking

Veterinary Medical Terminology

Education

High School Diploma

Veterinary Technician Program (preferred)

Tools

Veterinary Software

Standard Office Equipment

Job description

Betty Baugh's Animal Clinic is located in Richmond, VA. We are an AAHA accredited hospital providing veterinary care to dogs and cats. We are a full-service veterinary hospital that offers pet wellness, holistic veterinary services, surgery, advanced testing and diagnostics, to serve the needs of pets and their owners in Richmond, Virginia. Our facility is equipped to provide accurate diagnosis and comprehensive care for vaccinations, wellness exams, and nutritional counseling, as well as treatments for health problems, and pet surgeries. Additionally, we offer Chinese herbal medicine to help treat specific ailments and issues in pets. Here at Betty Baugh's we were proudly named one of the Best Veterinarians in Richmond and Best Animal Hospital in Richmond in Style Weekly's Best of Richmond! If you are a passionate and caring team player please apply today!

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Pay range of $15.00-$18.00/hour based on experience.

Benefits

• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs.
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth.
• Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).

About the company

Want to sell your vet hospital? We are a veterinarian-owned and managed network of animal hospitals for veterinarians who wish to sell their veterinary practice. Offering veterinary career opportunities. Call 205-453-4760 today!