Veterinary Receptionist

Southern Veterinary Partners; Conroe (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Southern Veterinary Partners is seeking a skilled Receptionist at its Conroe location. In this role, you will be integral in managing client communications, scheduling appointments, and ensuring efficient office operations. Successful candidates will possess strong communication and organizational skills, along with a compassionate approach to animal care. Join a dedicated team that emphasizes quality veterinary care and enhances the lives of pets and their owners.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Short Term Disability

Paid Time Off (Vacation & Public Holidays)

Educational assistance for AVMA-CVTEA accredited programs

Teladoc - FREE 24/7 doctor access

Discounted Veterinary Care

Employee Assistance Program (EAP)

Opportunity to impact the community

Qualifications

• Strong verbal and written communication skills required.
• Experience in veterinary settings preferred.
• Ability to handle stressful situations with professionalism.

Responsibilities

• Receive and place calls to clients for scheduling.
• Maintain documentation through client and pet records.
• Manage the financial needs of the hospital.

Skills

Customer service skills

Communication skills

Organizational skills

Critical thinking

Education

Knowledge of veterinary medical terminology

Tools

Veterinary software

Job description

Stone Ridge Veterinary Medical Center & Pet Resort is an animal veterinary care and boarding facility located in Conroe, Texas. We are a full-service animal hospital providing veterinary care to dogs and cats and offer services such as routine medical, surgical, and dental care. In everything we do, we believe in taking care of people. We are passionate about making your world a little brighter than when you walked in. There are so many little ways that we do this, but it starts with the way we relate to you. We understand the emotional world of pet ownership – the joy, the concerns, the happy times and sad, and everything in between. This is a place of understanding and compassion. We pride ourselves on accessibility and education. We always make sure that we understand what your goals and worries are for your pet. And we guide you through the entire process, making sure that it’s a truly collaborative approach. If you are a passionate and caring team player, please apply today!

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

• Pay range of $13.35-$20.90/hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community whiletacklinga challenging, variety of tasks and the ability to help animalsamong a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).