Veterinary Receptionist

Western Veterinary Partners; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a trusted veterinary clinic in Houston as a Client Service Representative, where you'll be the first point of contact for clients and their pets. This full-time role requires strong customer service skills and a background in veterinary care. Enjoy various benefits including health insurance and paid time off while contributing to a compassionate team focused on providing excellent veterinary services.

Benefits

Medical, Dental, and Vision Insurance

Life Insurance and Disability

Employee Assistance Program

401k options

Paid time off

Qualifications

• 1+ years of customer service experience.
• Previous veterinary experience required.
• Proficient in workflow management, client communication, and attention to detail.

Responsibilities

• Schedule and manage appointments.
• Provide customer service via multi-line phone and in-person.
• Process financial transactions and answer inquiries.

Skills

Workflow management

Client communication

Attention to Detail

Job description

Tanglewilde Veterinary Clinic is seeking a Client Service Representative to join our team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented, and committed to contributing to a team-focused environment.

This is a Full-Time position with the following schedule:

• Monday, Tuesday, Wednesday & Friday - 7:30am-5:00pm
• Two Saturdays per month from 8am-12pm

Full-Time Benefits and Compensation**

• Compensation: $14-$17 per hour, for each hour worked*
• Health Package: Medical, Dental, and Vision Insurance (HSA options)
• Life Insurance and Disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law

Required Qualifications and Skillset :

• 1+ years of customer service experience
• Previous veterinary experience required
• Proficiency in the following skills:
  • Workflow management
  • Client communication
  • Attention to Detail

Tanglewilde Veterinary Clinic, located in the heart of Houston’s Memorial neighborhood, is a trusted and compassionate animal hospital proudly serving the communities of Westchase, Hunters Creek Village, and beyond. As an AAHA-accredited facility, we are committed to the highest standards in veterinary medicine, offering a full range of services including wellness care, urgent care, surgery, dentistry, and diagnostics. Led by Dr. Jessica Parkerson, who brings over 15 years of experience in caring for cats and dogs, our dedicated team goes the extra mile to ensure every pet receives professional, timely, and loving care. We pride ourselves on maintaining a clean, calm environment where clients are greeted with warmth and treated like family. At Tanglewilde, “Your pet is our priority” isn’t just a motto—it’s the foundation of everything we do.

#SPO

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. **During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.