Veterinary Receptionist

Vet Record Careers; Elgin (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading veterinary practice in Elgin is seeking a Veterinary Receptionist to enhance client experience and support the veterinary team. This full-time role involves customer service, appointment scheduling, and ensuring a welcoming environment. Join a close-knit team with a strong focus on employee wellbeing and professional development.

Benefits

6.6 Weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Excellent communication skills.
• Warm and compassionate demeanor.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Liaise with clients and clinical staff to provide high-level customer care.
• Meet and greet clients and pets.
• Book appointments and manage diary.

Skills

Communication

Multitasking

Customer Care

Job description

Are you passionate about pets and delivering excellent customer service? then this is the role for you!

Here at Wards Veterinary Centre, we are looking for a friendly and approachable Veterinary Receptionist to join our team on a full-time basis. As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You'll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.

Main responsibilities of the role include but are not limited to;

Liaising with the clients and the clinical staff to provide a high level of customer care.

Meeting and greeting clients and pets.

Booking appointments and diary management.

Managing telephone and email enquiries.

Taking payment for services and products.

Managing cash and end-of-day banking.

Maintaining a clean and safe space for our clients and their pets.

Dispensing medications.

This is a full-time role working 40 hours per week 8:30am-5:30pm Monday to Friday.

Why join Wards?

Wards Vets are a RCVS accredited small animal practice based in Elgin, Moray close to beaches, mountains and fantastic dog walking areas. We have been a Veterinary Nurse Training Practice for many years, and we provide services for companion pets, such as cats, dogs, rabbits and other small furries.

Our practice hosts a wide range of equipment such as X-ray, Ultrasound, Dental X-ray machine and in-house lab equipment. We also pride ourselves in being a gold standard ISFM cat friendly practice.

We believe all of our team are important and key to the success of Wards Vets. We will listen to your ideas and support development in your areas of interest wherever possible. We are a real family feel clinic with a strong team bond. Our Clinical Director and Head Nurse leads our clinical team. Our friendly team is made up of 6 Veterinary Surgeons, 6 Registered Veterinary Nurses, 1 SVN, 1 Veterinary Care Assistant, 3 Receptionists and a Practice Manager.

In addition to a competitive salary, you will benefit from:

6.6Weeks annual leave

Additional annual leave for your birthday which will be added to your holiday allowance

Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay

Cycle to work scheme

Initiatives focused on employee wellbeing

Non-accidental injury support

Learning and development opportunities via the IVC Evidensia Academy

Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers

Pension scheme

Discounted staff pet care