Veterinary Receptionist

Veterinary Practice Partners; Pennsylvania; On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Professional development

Employee pet discount

Job summary

Dublin Veterinary Hospital is seeking a full-time Front-Desk Receptionist to be the first contact for clients and their pets. We value a customer-service mindset in a fast-paced veterinary setting, with a passion for animal care.

Benefits include medical, dental, vision insurance, PTO, a 401(k), and professional development, plus an employee pet discount. Salary ranges from $16.00 to $19.00 per hour, with flexible scheduling and potential 4- or 5-day work weeks.

Qualifications

• Experience working with animals in veterinary settings is required.
• Strong organizational and multitasking skills are essential.
• Maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete sign-in, confirm details, and escort to exam rooms.
• Process payments, handle transactions, and schedule future appointments.
• Answer calls for appointments, inquiries, refills, and follow-ups; make reminder calls.
• Understand common vaccination protocols, basic lab tests, diseases, and veterinary terminology.
• Maintain cleanliness and organization to ensure a positive client experience.

Job description

Receptionist

Dublin Veterinary Hospital is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What To Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too!

Salary: $16.00 - $19.00 per hour, determined by the candidate's skills, experience, and qualifications

Schedule: This full-time position. Our hospital is open Monday– Friday from 8:00 AM–7:00 PM, and two Saturdays per month from 8:00 AM–1:00 PM. The ideal candidate will have a flexible schedule and work approximately 8-hour shifts, with the option of a 4- or 5-day work week.

Key Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience working with animals is required. Candidates must have experience in a veterinary hospital, animal kennel, daycare, grooming facility, or a similar animal care environment.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Dublin Veterinary Hospital

Dublin Veterinary Hospital has been serving the pets of Perkasie, Bucks County, and surrounding areas since 1994. Our facility, once a barn from 1835, is now a modern veterinary hospital equipped with a welcoming waiting room, exam rooms, a diagnostic lab, a surgical suite, and an x-ray room. We are dedicated to providing the highest quality of care, guided by our core values of compassion, expertise, and integrity. As an AAHA-accredited practice, we meet the highest standards in veterinary medicine. Our mission is to offer personalized, compassionate care while fostering strong partnerships with pet owners to ensure the well-being of every furry or scaly family member.