Veterinary Receptionist

Parker-Animal-Care; Austin (TX); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Job summary

Parker Animal Care in Austin, TX, seeks a dedicated veterinary receptionist to join our team. The role welcomes candidates with transferable experience from medical or customer-service fields and offers comprehensive onboarding.

We provide a benefits package including medical, dental, and vision insurance, PTO, and a 401(k) plan for full-time employees. Schedule is four days per week with varied shifts and alternating Saturdays.

Qualifications

• Minimum 1 year of front desk/customer service experience in medical, dental, urgent care, veterinary, or high-volume service environment.
• Proven customer service skills with strong verbal and written communication, active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or POS.
• Strong organizational skills and attention to detail; ability to multitask in a fast-paced setting.
• Proficient in Microsoft Office; comfortable learning new software and workflows.
• Reliable, punctual, professional; ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.

Responsibilities

• Greet and check in clients and patients at the front desk with a welcoming, professional approach.
• Answer and manage a multi-line telephone system; direct calls and inquiries about scheduling, services, and information.
• Perform client check-out, including payment processing and scheduling future appointments.
• Provide composed and compassionate customer service to clients experiencing anxiety or distress about their pet's health.
• Maintain accurate data entry and organized records in the practice management system.
• Communicate effectively with clinical staff to relay messages and flag urgent situations.
• Maintain a clean, organized reception and waiting area.

Skills

Front desk experience

Customer service

Appointment scheduling

Multi-line phone systems

Data entry

POS transactions

Organizational skills

Microsoft Office

Tools

Cornerstone

Avimark

eVetPractice

ImproMed

or ezyVet

Job description

Parker Animal Care is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure, a genuine affinity for animals, andthe interpersonalskills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is notrequired; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology

Salary: $16.00-$19.00 dependent on skills and experience. $500 sign on bonus

Schedule: 4 days per week, 8-10 hour shifts from 7AM-5PM and 8AM-6PM, Alternating Saturdays

Responsibilities

• Greetand check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

About Parker Animal Care

At Parker Animal Care, we’re proud to provide high-quality veterinary services to the Austin community with ateam of extraordinary professionals. Conveniently located in Austin, TX’s South Lamar neighborhood, just off US-290 between Bluebonnet and Oltorf, we proudly care for pets in Rollingwood, West Lake Hills, Sunset Valley, and West Oak Hill. We value the trust our clients place in us and treat every patient with the same respect and dedication we’d want for our own. Our priority is long-term wellness—supporting a healthy, active life for your pet through every stage.