Veterinary Receptionist

Highland Animal Hospital; Needham Heights (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and 401(k)

Professional development opportunities

Employee pet discount

Job summary

Highland Animal Hospital in Needham Heights, MA is seeking a skilled full-time Veterinary Receptionist to be the primary contact for clients and their pets. The role blends administrative precision with warmth across diverse, sometimes emotionally charged interactions, serving as the friendly face of the clinic.

You will support a high-volume front desk, manage records and scheduling, and collaborate with veterinarians and staff to maintain smooth patient flow and exceptional client service.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software is preferred.
• Knowledge of veterinary medical terminology and vaccination protocols.
• Proficiency in appointment scheduling, multi-line phone management, medical records, and payment processing.

Responsibilities

• Greet and check in clients and patients, verify/update medical records, and confirm appointment details using the practice management software.
• Answer and manage a multi-line telephone system and respond to inquiries about scheduling, refills, vaccination records, and general hospital information.
• Process client checkout, including payments, posting charges, and scheduling follow-ups.
• Communicate medical information and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the PIMS system.

Skills

Customer service

Front desk experience

Calm under pressure

Excellent communication

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Highland Animal Hospital is seeking a skilled and compassionate full time Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary

$20 - $22 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

Full-time, scheduled across 4–5 days per week. Weekday shifts are scheduled between 7:15 a.m. and 7:30 p.m., with rotating Saturdays from 7:30 a.m. to 1:30 p.m.

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Highland Animal Hospital

At Highland Animal Hospital, we’re more than just a veterinary clinic—we’re a community dedicated to the well-being of pets and their families. Located in Needham, MA, our team combines compassionate care with cutting-edge medicine to ensure every patient receives the same level of care we’d want for our own pets. With a focus on preventive medicine and tailored treatment plans, we’re here to support the health and happiness of pets throughout every stage of life.

We pride ourselves on fostering a supportive, collaborative work environment where team members can thrive and grow. Ready to make a difference in the lives of pets and their owners? Join us and become part of a team that’s as passionate about care as you are!