Veterinary Receptionist

PetVet Care Centers; Mahopac (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization dedicated to providing exceptional care and service in the veterinary field. As a Customer Service Representative, you will play a vital role in supporting our hospital's operations, ensuring that both pets and their owners receive the highest level of attention and care. Your responsibilities will include managing customer interactions, assisting with medication inquiries, and maintaining accurate records. This is an entry-level position that offers the opportunity to grow within a company that values its employees and is committed to providing quality service. If you are passionate about animals and customer service, this is the perfect opportunity for you.

Qualifications

• High school diploma or GED required, or equivalent experience.
• Knowledge of clerical procedures and organizational skills.

Responsibilities

• Provides excellent customer service in-person and over the phone.
• Manages lobby flow and schedules appointments.
• Handles basic medical emergencies for pets and owners.

Skills

Customer Service Skills

Cash Handling

Multitasking

Clerical Procedures

Education

High School Diploma or GED

Tools

Practice Management Software

Job description

Position Overview

The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions

1. Provides excellent customer service in-person, over the phone, and during high-stress situations.
2. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
3. Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
4. Assists with medication pickups, inquiries, and provides information about services and products.
5. Inputs and manages data in practice management software, including billing and accounts.
6. Assists with retail sales, weighing pets, processing faxes, and maintaining records.
7. Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.
• Flexibility in scheduling, including weekends and holidays.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.

Pay Range

$18—$19 USD

About PetVet Care Centers

PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. PetVet is committed to providing the highest quality medicine and service through a partnership model.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status, or any other legally protected basis. EOE, M/F/D/V

We respect your privacy and are committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Non-profit Organizations and Veterinary Services