Veterinary Receptionist

Fourmile Veterinary Clinic; Cañon City (CO); Sur place; USD 22 000 - 24 000; Temps partiel

Avantages offerts par ce poste

Paid time off

401(k) plan

Résumé du poste

Fourmile Veterinary Clinic seeks a friendly veterinary receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warmth across front-desk interactions in a clinical setting.

You will manage high-volume scheduling, EMR entries, payments, and patient flow while supporting veterinarians and staff. The role emphasizes compassion, clear communication, and professional handling of sensitive situations.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Knowledge of veterinary terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills with the ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes and temperaments, including fearful or reactive patients.

Responsabilités

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refills, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary PIMS.
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications and flag urgent cases.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Connaissances

Customer service

High-volume coordination

Communication

Active listening

Conflict resolution

Written communication

Outils

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Description du poste

Fourmile Veterinary Clinic is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• Paid time off and a 401(k) plan for full-time employees

Salary

$16.00-$17.50 per hour dependent on skills and experience

Schedule

Part-Time, 2-3 days per week. Monday- Friday 7:30AM-5:30PM

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Fourmile Veterinary Clinic

We’re focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital is equipped with digital radiography and in-house labs. We also offer large/farm animal care and pulmonary arterial pressure (PAP) testing.