Veterinary Receptionist

Hiram Animal Hospital; Hiram (GA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan for full-time employees

Professional development opportunities

Job summary

Hiram Animal Hospital in Paulding County, GA seeks a skilled veterinary receptionist to be the primary client contact. You will balance administrative precision with warmth across interactions, including emotionally sensitive situations.

Requires experience with front desk operations and veterinary terminology, and comfort with handling animals. The position offers benefits, PTO, and a 401(k) plan for full-time staff, with opportunities for professional development and growth within a

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software (Cornerstone/Avimark/ImproMed/eVetPractice/ezyVet preferred).
• Knowledge of veterinary medical terminology and vaccination protocols.
• Proficiency in appointment scheduling, multi-line phone management, medical records, and payment processing.
• Proven customer service skills with the ability to handle high-volume client relations calmly.

Responsibilities

• Greet and check in clients and patients; verify/update records and confirm appointments.
• Answer and manage a multi-line telephone system; respond to scheduling and prescription inquiries.
• Process payments, post charges, and schedule follow-ups; explain invoices clearly.
• Communicate medical information accurately and compassionately, including sensitive end-of-life discussions.
• Maintain accurate EMR and data entry in PIMS; coordinate with veterinarians and staff for smooth workflow.
• Maintain reception area cleanliness and provide a positive client experience.

Skills

Veterinary receptionist experience

Practice management software

Medical terminology

Appointment scheduling

Phone management

Customer service

Communication

Animal handling

Tools

Cornerstone

Avimark

Impromed

eVetPractice

ezyVet

Job description

Hiram Animal Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature. Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary

$17.00 per hour dependent on skills and experience

Schedule:

Rotating 3 weekdays per week open to close, additional half day each week or a Saturday shift

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Hiram Animal Hospital

At Hiram Animal Hospital, exceptional veterinary care is our promise. Since 1986, we have practiced high-quality and full-service medicine for the pets and pet owners of Paulding and Cobb counties, including the Hiram-Dallas-Nebo area.