Veterinary Receptionist

Veterinary Practice Partners; Hiram (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision

PTO & 401(k)

Professional development

Job summary

Hiram Animal Hospital in Paulding County, GA is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets. This role blends administrative precision with warmth across a wide range of interactions, including emotionally sensitive moments.

You will manage a high-volume front desk, operate our practice software, schedule appointments, process payments, and support veterinarians and staff to ensure a smooth client experience.

Qualifications

• Minimum 1 year of veterinary receptionist experience.
• Familiarity with common practice management software.
• Knowledge of veterinary terminology & vaccination protocols.
• Proficient in scheduling, multi-line phones, charting, and payments.
• Strong written and verbal communication; compassionate customer service.
• Ability to handle animals of varying sizes and temperaments.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Front desk / Reception

Customer service

Phone management

EMR data entry

Appointment scheduling

Communication skills

Animal handling

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Hiram Animal Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What To Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary

$17.00 per hour dependent on skills and experience

Schedule

Rotating 3 weekdays per week open to close, additional half day each week or a Saturday shift

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Hiram Animal Hospital

At Hiram Animal Hospital, exceptional veterinary care is our promise. Since 1986, we have practiced high-quality and full-service medicine for the pets and pet owners of Paulding and Cobb counties, including the Hiram-Dallas-Nebo area.

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