Veterinary Receptionist

Universal Pet Hospital; Palo Alto (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discount

Job summary

Universal Pet Hospital in Palo Alto seeks a friendly Veterinary Receptionist to greet clients and their pets, manage the schedule, answer calls, and support the veterinary team.

The role requires compassionate communication, multitasking in a fast-paced clinic, handling payments, and keeping the reception area welcoming. Weekend availability is required, and prior vet clinic experience is a plus, with training offered.

Qualifications

• Excellent people skills and professional, compassionate attitude.
• Ability to juggle phone calls, check-ins, and animal handling with calm under pressure.
• Prior experience in a veterinary clinic or strong customer service background with a love for animals.

Responsibilities

• Greet clients and their pets with warmth and a smile.
• Manage appointments and keep the clinic schedule organized.
• Answer calls and provide pet-care information, serving as the link between medical team and clients.
• Process payments, manage records, and assist with basic animal handling during exams.
• Keep reception area clean, organized, and welcoming.

Skills

People skills

Customer service

Communication

Multitasking

Vet clinic experience

Weekend availability

Tools

Scheduling software

Job description

Love Pets? Love People? Join Our Front Desk Pack.

Are you the kind of person who greets a dog before their owner? Do you thrive in a fast-paced environment where every "patient" has a wagging tail or a soft purr? If you’re a master multitasker with a heart for animals and a passion for people, we want to meet you.

As our Veterinary Receptionist, you are the face (and voice) of our clinic. You’ll be the hero who calms a nervous pet parent, the pro who keeps our schedule humming, and the friendly face that welcomes every furry friend through our doors.

What You’ll Do:

• The Ultimate Welcome: Greet clients and their pets with warmth and a smile.
• The Calendar Conductor: Manage appointments and keep our clinic’s heartbeat steady.
• The Bridge: Answer calls, provide pet care info, and act as the vital link between our medical team and our clients.
• The Support System: Process payments, manage records, and occasionally lend a hand with basic animal handling during exams.
• The Vibe Manager: Keep our reception area clean, organized, and welcoming for everyone.

What You Bring to the Table:

• People Skills: Exceptional communication and a professional, compassionate attitude.
• Cool Under Pressure: The ability to juggle phone calls, check-ins, and puppy cuddles without breaking a sweat.
• Experience (A Plus!): Prior experience in a vet clinic or animal care is great, but we’re happy to train someone with a stellar customer service background and a genuine love for animals.
• The Extras: Knowledge of vet terminology or experience with dog training/handling is a huge bonus.
• Availability: Weekend availability is required as part of this position.

Why Join Us?

You’ll be part of a dedicated team that treats every pet like family. Your work directly supports the health and happiness of our local pet community, and no two days are ever the same.

Comprehensive Benefits:

401(k), Health, Dental, Vision, Paid Time Off, and a generous Employee Discount.

Ready to start your journey with us? If you’re ready to turn your passion for pets into a rewarding career, we’d love to hear from you.