Veterinary Receptionist

Accreditation Council for Graduate Medical Education; Dallas (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Job summary

Metro Paws Animal Hospital in Dallas, TX is seeking a friendly Veterinary Receptionist to join our team. You will be the first point of contact for clients and patients, greeting people and managing appointments.

We value compassionate client service, accurate records, and smooth daily operations. Previous customer service or veterinary reception experience is preferred, and you will work in a fast-paced hospital environment.

Qualifications

• Greeting clients and pets and providing excellent customer service.
• Answering phones, emails, and client questions professionally.
• Scheduling appointments, wellness visits, sick visits, surgeries, and follow-ups.
• Check-in and check-out and maintain accurate patient records.
• Process payments, invoices, and prescription requests.
• Communicate veterinary recommendations and follow-up instructions.
• Coordinate communication between clients and the veterinary team.
• Maintain a clean, welcoming reception area.

Responsibilities

• Welcome clients and pets and provide exceptional customer service
• Answer phones, emails, and client questions professionally
• Schedule appointments, wellness visits, sick visits, surgeries, and follow-ups
• Check clients in and out and maintain accurate patient records
• Process payments, invoices, and prescription requests
• Communicate veterinary recommendations and follow-up instructions
• Coordinate communication between clients and the veterinary team
• Address client concerns with empathy and professionalism
• Maintain a clean, organized, and welcoming reception area
• Support daily veterinary hospital operations and administrative needs

Skills

Customer Service

Communication

Multitasking

Organization

Empathy

Professionalism

Attention to Detail

Teamwork

Tools

Practice Management Software

Job description

Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Dallas, Texas

Compensation: $15.00 - $18.00 / hour

Description

Metro Paws Animal Hospital in Skillman (Dallas, TX) is seeking a friendly, reliable, and detail-oriented Veterinary Receptionist to join our dedicated veterinary team. As a Veterinary Receptionist and the first point of contact for our clients, you'll play a vital role in creating a warm, welcoming, and professional experience for pets and their families.

At Metro Paws, we aim to break the mold of stuffy, impersonal veterinary care. We dream big, love everyone, have fun at work, and excel together. We are more than just a veterinary hospital-we are a vision. Our Veterinary Receptionists go above and beyond to provide exceptional customer service, support our veterinary team, and help ensure every client and patient receives compassionate, personalized care. Above all, we focus on being a place of comfort for our clients and their pets, in both sickness and health.

Some of the responsibilities you will own in this role:

• Welcome clients and pets and provide exceptional customer service
• Answer phones, emails, and client questions professionally
• Schedule appointments, wellness visits, sick visits, surgeries, and follow-ups
• Check clients in and out and maintain accurate patient records
• Process payments, invoices, and prescription requests
• Communicate veterinary recommendations and follow-up instructions
• Coordinate communication between clients and the veterinary team
• Address client concerns with empathy and professionalism
• Maintain a clean, organized, and welcoming reception area
• Support daily veterinary hospital operations and administrative needs

Preferred Qualifications

• Previous veterinary receptionist, veterinary hospital, or customer service experience preferred
• Strong communication, organization, and multitasking skills
• Friendly, compassionate, and professional with clients and their pets
• Comfortable answering phones, scheduling appointments, and handling payments
• Basic computer and veterinary practice management software skills
• Ability to work effectively in a fast-paced veterinary hospital environment
• Strong attention to detail and commitment to accurate patient records
• Team-oriented attitude with a willingness to learn and support others
• Comfortable handling a variety of animal species and breeds
• Passion for providing exceptional client service and compassionate veterinary care

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development