Veterinary Receptionist

Caring Hands Animal Hospital - Centreville; Cottleville (MO); In loco; USD 25.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Onboarding and mentorship

Professional development

Employee pet discount

Descrizione del lavoro

Cottleville Animal Hospital in Missouri is seeking a dedicated Veterinary Receptionist for full-time or part-time roles at the front desk. The ideal candidate will greet clients, manage a multi-line phone system, schedule appointments, process payments, and maintain a welcoming, organized reception area.

We provide a comprehensive benefits package including medical, dental, and vision insurance, paid time off and a 401(k), onboarding and mentorship, professional development, and an employee pet

Competenze

• 1+ year front desk/reception experience in medical, dental, veterinary or high-volume service environments.
• Strong customer service skills with clear communication and active listening.
• Experience with appointment scheduling, multi-line phones, data entry and payment processing.
• Highly organized, detail-oriented, and able to multitask in a fast-paced setting.
• Proficient with Microsoft Office; comfortable learning new software.

Mansioni

• Greet and check in clients and patients at the front desk.
• Answer and manage a multi-line phone system and schedule inquiries.
• Process payments and schedule future appointments.
• Provide compassionate customer service to anxious clients.
• Maintain accurate records in the practice management system.

Conoscenze

Front desk experience

Customer service

Multi-line phone system

Data entry

POS experience

Microsoft Office

Team player

Descrizione del lavoro

Cottleville Animal Hospital is seeking a dedicated and client-focused full-time or part-time Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure, a genuine affinity for animals, andthe interpersonalskills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is notrequired; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary

$18 - $23 per hour, determined by the candidate’s skills, experience, and qualifications.

Schedule

Full-time and part-time opportunities available! Shifts vary Monday through Friday during hospital operating hours of 8:00 a.m. to 5:00 p.m. No weekend hours!

Responsibilities

• Greetand check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet’s health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

About Cottleville Animal Hospital

At Cottleville Animal Hospital, we’re dedicated to providing exceptional veterinary care while creating a supportive, positive environment for both our clients and team members. Since opening in 2021, we’ve built a reputation for compassionate, Fear Free-focused medicine and treating every pet and client like family. Our team is passionate about delivering high-quality care, fostering strong relationships, and making a meaningful impact in the lives of pets and the community we serve. If you’re looking for a collaborative workplace where your skills, growth, and love of animals are valued, we’d love to meet you.

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

#CSR