Veterinary Receptionist

Southern Veterinary Partners; Cedar Park (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A veterinary team in Cedar Park, Texas seeks a dedicated Receptionist to join their compassionate and proficient staff. The role includes managing client calls and documentation while providing excellent customer service in a friendly environment. Candidates should possess strong communication skills and knowledge of veterinary terms.

Benefits

Health care plan (Medical, Dental, Vision)

Retirement plan (401k)

Paid time off (Vacation & Holidays)

Educational assistance for qualified veterinary technician programs

Discounted veterinary care

Employee Assistance Program (EAP)

Qualifications

• Strong verbal and written communication skills.
• Experience with veterinary terminology and procedures preferred.
• Ability to manage multiple tasks in a calm, organized manner.

Responsibilities

• Receive and make calls to clients for scheduling purposes.
• Maintain documentation of client and pet records.
• Assist clients with prescriptions and scheduling appointments.

Skills

Communication

Customer Service

Critical Thinking

Tools

Veterinary Software

Job description

Parmer Lane Pet Hospital, located in Cedar Park, Texas, has been serving the community since 2006. We are a full-service animal hospital providing veterinary care to dogs and cats. We welcome emergency treatment cases as well as pets in need of routine medical, surgical, and dental care. Our team is dedicated to providing the highest level of veterinary medicine with friendly, compassionate service. If you are a passionate and caring team player, please apply today!

As a Receptionist, you will:

• Receive and make calls to clients for scheduling purposes.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, including referral documentation and medical history.
• Assist clients by providing instructions, information, invoices, dispensing prescriptions per veterinarian’s instructions, and scheduling appointments.
• Use hospital computer systems to document medical records and communicate with clients and team members.
• Manage financial transactions accurately, follow cash and credit procedures, and handle opening and closing procedures.
• Provide excellent customer service and communicate professionally.
• Educate clients on pet preventative care, health needs, and hospital services.
• Maintain a positive attitude and show empathy towards clients and pets.
• Utilize standard office equipment effectively.
• Possess knowledge of veterinary terminology and procedures.
• Work a flexible schedule, including some weekends and holidays.
• Experience with veterinary software is preferred.
• Work independently and accept instructions on tasks.
• Organize tasks efficiently.
• Apply critical thinking to identify solutions and approaches to problems.
• Communicate effectively with strong verbal and written skills, exercise good judgment, and manage stressful situations.

Benefits include:

• Pay range of $12.35-$20.90/hour based on experience.
• Health care plan (Medical, Dental, Vision).
• Retirement plan (401k).
• Life insurance (Basic, Voluntary, AD&D).
• Short-term disability.
• Paid time off (Vacation & Holidays) for eligible positions.
• Educational assistance for qualified veterinary technician programs.
• Free Teladoc doctor access 24/7.
• Discounted veterinary care.
• Employee Assistance Program (EAP).
• Access to a network of over 5,000 veterinary professionals.
• Opportunity to impact your community and work with a great team.

Our dedication has led to remarkable growth, with Southern Veterinary Partners employing over 8,000 employees nationwide. We have been recognized as #19 on Newsweek’s “Most Loved Workplaces” in 2022 and ranked among Inc. 5000’s “Fastest Growing Companies” from 2018 to 2022, as well as Birmingham Business Journal’s