Veterinary Receptionist

Southern Veterinary Partners; Killeen (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading veterinary hospital seeks a Receptionist to join their compassionate team dedicated to providing exceptional care for pets. This role involves scheduling, managing documentation, and educating clients on pet health, ensuring an organized and friendly atmosphere. A great opportunity for someone with strong communication skills and a passion for animal welfare.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Short Term Disability

Paid Time Off (Vacation & Public Holidays)

Educational assistance for veterinary technician programs

FREE doctor access 24/7 via Teladoc

Discounted Veterinary Care

Employee Assistance Program (EAP)

Collaborative work environment with veterinary professionals

Qualifications

• Knowledge of veterinary medical terminology and procedures.
• Experience with veterinary software is preferred.
• Flexible schedule including some weekend and holiday shifts.

Responsibilities

• Receive and place calls to clients for scheduling appointments.
• Maintain client and pet records accurately.
• Advocate for pets through client education on health needs.

Skills

Customer Service

Communication

Organizational Skills

Critical Thinking

Tools

Veterinary Software

Job description

Come join our team at Stagecoach Pet Hospital where “Paws are in good Hands”! At Stagecoach Pet Hospital, our mission is to provide compassionate, quality care for your pet with our friendly staff, caring atmosphere, and state of the art medical care. We strive to ensure that your experience here is both a positive and rewarding one. We are very active in our community and offer fun opportunities for our clients such as pictures with Santa and Halloween costume contests.

If you are wanting to join a compassionate, positive, and knowledgeable team, look no further! We are looking for someone to join our team today!

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

• Pay range of $12.35-$20.90/hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community whiletacklinga challenging, variety of tasks and the ability to help animalsamong a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).