Veterinary Receptionist

NVA; Alamo (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Pet discount

Paid time off

Job summary

Alamo Animal Hospital in Alamo, CA is seeking a friendly receptionist to join our team. You will greet clients, answer phones, process checkouts, and help maintain a welcoming, organized front desk for a busy small-animal practice.

We value compassion, clear communication, and the ability to multitask in a fast-paced environment. The position offers Monday–Friday hours with occasional Saturdays, base hourly wage $18–$21 plus medical, dental, vision, and 401(k) benefits, and a generous pet

Qualifications

• Compassionate and courteous with clients and animals.
• Strong written and verbal communication skills.
• Ability to work with the public in a busy environment.
• Manage multiple phone lines efficiently.
• Proficient computer skills and multitasking.
• Honest and accurate money handling.
• Remain productive in both fast-paced and slower periods.

Responsibilities

• Provide excellent and expeditious client experience.
• Greet clients, process check-ins, handle payments.
• Answer phone calls, screen needs and schedule appointments.
• Manage mail and email correspondence.
• Escort clients/patients to exam rooms and record weights.
• Check in/out patients and monitor lobby cleanliness.
• Process prescriptions and coordinate with pharmacies.
• Maintain client records in operations software.
• Escalate complex matters to senior staff.
• Engage in team-friendly, positive work environment.

Skills

Compassion for people and animals

Strong communication

Multi-tasking

Phone handling

Money handling

Customer service

Team-oriented

Tools

Computer skills

Practice software

Job description

Job description

Alamo Animal Hospital in Alamo is accepting resumes for an open receptionist position on our team. This position is open immediately and requires a strong affinity for working with the public as well as animals. We’re a 3-doctor small animal hospital with well-established clientele and a team of professionals that love what we do! We practice high quality general medicine in a clean, easily accessible facility with modern equipment. Our staff is fun, friendly and works together as a stellar team, could you be our newest star?

To be considered you must possess the following attributes:

• Professional

• Mature

• Positive attitude

• Team-oriented

• Hard working

• Friendly

• Reliable

• Honest

• Confident

Required skills include but are not exclusive to:

• Ability to show compassion and kindness to all you meet at all times

• Strong communication skills, both written and verbal

• Proven ability to work with the public in an often-stressful environment

• Ability to manage multiple phone lines

• Strong computer and multi-tasking skills

• Honest and accurate money-handling and exchange

• Ability to effectively handle both busy, stressful situations and slow, tedious situations, as you will be faced with both on a daily basis and be required to remain productive in both.

Some of the tasks that are expected of our receptionists include:

• Providing excellent and expeditious client experience
• Greeting clients, responding to questions; processing incoming and outgoing pets, and handling payments.
• Answering phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
• Handling incoming and outgoing mail and e-mail.
• Escorting clients and patients into exam rooms as well as taking a patient weight
• Checking surgery and drop-off patients into the hospital
• Monitoring client waiting area to ensure cleanliness.
• Taking prescription refill orders from clients and on-line
• Filling all prescriptions and calling in prescriptions to pharmacies
• Documenting and maintaining client information, service data and other pertinent information within business operations software.
• Escalating complex matters to senior staff.
• Enjoying the human/animal bond and interactions
• Enjoying what you do and having fun!

Ability to work opening/closing shifts, work Saturdays and flexibility with your schedule are required. We are open 8:00 am to 6:00 pm M-F and 8:00 am to 1:00 pm Saturdays. We are closed on Sunday.

The base hourly wage for this position is $18-$21, depending on experience. Medical, dental, vision, as well as a 401 (k) program are just some of the benefits that we can offer. Of course we have a very generous employee pet discount as well.

Consider joining us in our mission to provide excellent, accessible care to improve the lives of animals and the people who love them!

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we’re committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.