Veterinary Receptionist / Customer Service

Arizona Avenue Animal Clinic.; Chandler (AZ); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

401K with matching

Health Insurance (+ vision/dental)

Employee Discounts

Employee Assistance Program

Job summary

Arizona Avenue Animal Clinic is seeking a friendly receptionist to support day-to-day hospital operations in Chandler, AZ. You will greet clients, answer calls, schedule appointments, and manage front desk communications with a compassionate, professional manner.

Benefits include 401K with matching, health insurance (including vision/dental), employee discounts, and an Employee Assistance Program. Flexible full‑time and part‑time shifts available to cover a 10-hour schedule.

Qualifications

• High school diploma required.
• At least 1 year of customer service or similar experience preferred.
• Excellent written and verbal communication skills needed.
• Compassionate, professional demeanor under stress.

Responsibilities

• Greet clients at the front desk with a smile.
• Answer phone calls and screen for needs; respond to inquiries.
• Schedule, confirm, and manage appointments; handle texts and emails.
• Maintain a clean, welcoming front desk and lobby area; document client info.
• Process payments; assist with basic administrative tasks and organization.
• Participate in training of new staff and support team communication.

Skills

Customer service

Communication skills

Telephone skills

Computer skills

Team player

Education

High school diploma

Job description

Like all team members, the Receptionist plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients, and clients. Receptionists must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. Receptionists must have compassion for animals and their owners and understand the stress that patients and clients endure.The position requires patience and a pleasant disposition, with attention to detail.

Job Type: Full-time and Part-time shifts available

Compensation: $16.00 - $17.00 per hour

Schedule: 10 hour shift, Monday-Friday. 1-2 Saturdays per month

Must be willing to work a flexible schedule during weekdays and two Saturdays per month as needed.We are open from 8:00 am to 6:30 pm Monday – Friday, andSaturday 8:00am – 2:30 pm.Closed on Sundays.

Benefits may include:

• 401K with matching
• Health Insurance (+ vision/dental)
• Employee Discounts
• Employee Assistance Program

Job Description:

• Greet clients with a smile
• Answer phone calls and screen for needs, respond to client inquiries.
• Schedule, confirm, and manage appointments
• Handles text and email communications
• Maintain a clean and welcoming front desk and lobby area
• Documents and maintains client information
• Process payments
• Assist with basic administrative tasks and daily organization
• Participate in the training of new staff members and general team communication

Qualifications:

• High school diploma is a requirement.
• Must have at least 1 year of prior experience in customer service or similar role
• Must have excellent written and verbal communication skills.
• Must have compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have exceptional telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.