Client Services Representative

National Veterinary Associates; Cottleville (MO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401k

Paid time off

Uniform allowance

Pet discounts

Job summary

National Veterinary Associates (NVA) is seeking a friendly Veterinary Receptionist to be the welcoming face for clients and their pets. You will ensure smooth appointments, accurate records, and a stress-free visit in a fast-paced clinic.

Join a compassionate team that values pets and people, offers competitive pay ($16-$18 per hour), benefits, and opportunities to grow within the clinic.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service mindset with professionalism.
• Familiarity with animal care is a plus.
• Basic computer skills for scheduling and payments.

Responsibilities

• Greet clients and pets warmly and professionally.
• Schedule appointments and manage the clinic calendar.
• Answer calls, emails, and messages promptly.
• Keep client records up to date, including medical history and insurance details.
• Assist with check-in and check-out, including payment processing.
• Share information about services, products and procedures.
• Maintain a tidy, pet-friendly reception area.
• Collaborate with the veterinary team to keep the clinic running smoothly.

Skills

Excellent communication

Customer service

Detail oriented

Multitasking

Pet care familiarity

Tools

Scheduling software

Job description

About Us

We’re more than just a veterinary clinic, we’re a team of compassionate animal lovers dedicated to providing the very best care for pets and the people who love them. From wagging tails to happy purrs, we’re here for every step of the journey, and we’re looking for someone just as enthusiastic to join our front desk team.

The Role

As our Veterinary Receptionist, you’ll be the smiling face and friendly voice that welcomes clients and their pets. You’ll be the first point of contact, making every visit feel smooth, organized, and stress-free for both humans and animals alike.

What You’ll Do

• Greet clients and their pets with warmth, empathy, and a genuine smile
• Schedule appointments and manage our busy clinic calendar
• Answer calls, emails, and messages promptly and professionally
• Keep client records up-to-date, including medical history and insurance details
• Assist with check-in and check-out, including payment processing
• Share helpful information about our services, products, and procedures
• Keep the reception area tidy, welcoming, and pet friendly
• Work closely with our veterinary team to keep the clinic running smoothly

What We’re Looking For

• Excellent verbal and written communication skills
• A natural ability to deliver top notch customer service with professionalism and kindness
• Familiarity with animal care is a plus (pet grooming, dog training, equine care, animal husbandry, or pet care experience)
• Bonus points for knowledge of lab procedures or veterinary critical care
• Comfort working in a fast-paced environment while staying detail oriented
• Basic computer skills for scheduling, records, and payment processing

Why You’ll Love Working Here

• Competitive pay based on experience ($16-$18)
• Eligible for periodic bonus (where applicable)
• Benefits: Medical, Vision, Dental, 401k, Short and long term leave, uniform allowance, PTO and discounts for your pets.
• Flexible schedule with rotating Saturdays.
• Full-time position with opportunities to grow within the clinic
• A positive, team-oriented environment that values both pets and people
• The rewarding feeling of helping animals every single day

If you’re passionate about animals, thrive in a customer focused role, and want to be part of a supportive, fun, and caring team we’d love to meet you!

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose

Give pets and the people who love them more quality years together

Mission

Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values

Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA

Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

What to Expect When Interacting With Us

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting‑related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.