Veterinary Practice Manager

Stryker Corporation; Tarpon Springs (FL); On-site; Confidential; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Parental leave

Pet benefits

Job summary

Saint Francis Pet Care Center in Tarpon Springs, Florida, is seeking a driven Practice Manager to lead daily hospital operations, optimize client service and staff performance. The PM drives culture, efficiency, and engagement, acting as the integrator on the leadership team.

The role demands strong budgeting, people leadership, and process improvement while maintaining a patient- and client-centered atmosphere in a AAHA-accredited multi-doctor hospital.

Qualifications

• Bachelor’s degree in business administration or related field preferred.
• Three years of supervisory experience required.
• Three years or more managing a veterinary practice required.
• Demonstrated empathy toward clients and animals, with strong communication skills.
• Familiarity with inventory management and procedures.

Responsibilities

• Oversee day-to-day operations of the veterinary hospital ensuring efficient workflow and service quality.
• Manage inventory including ordering, receiving, and maintaining stock levels of medical supplies.
• Collaborate with the Medical Director to optimize patient care and workflow.
• Hire, train, and mentor staff, promoting teamwork and accountability.

Skills

Supervisory experience

Leadership

Budgeting

P&L understanding

Communication

Team development

Adaptability

Empathy

Education

Bachelor’s degree in business administration

Job description

We are seeking a dynamic and motivated Practice Manager to join our team at Saint Francis Pet Care Center.

About us

Saint Francis Pet Care Center located in Tarpon Springs, Florida, is a multi-doctor full service veterinary hospital and boarding facility. We are proud to be AAHA accredited and a recognized Cat Friendly Practice. We are committed to providing the best care for our clients and their pets. Our veterinarians and our excellent support staff provide full-service medical and surgical expertise.

Overview

The Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement. Typically, the PM is the "Integrator" on the hospital's accountability chart and participates in the Thrive planning leadership meetings. The manager exercises sound judgment, and the willingness and capability to make decisions.

Responsibilities

• Oversee day to day operations of the veterinary hospital, ensuring efficient workflow and excellent customer service.
• Manage inventory, including ordering, receiving, and maintaining adequate stock levels of medical supplies and pharmaceuticals.
• Collaborate with the Medical Director (MD) and the veterinary team to optimize patient care and workflow.
• Hire, train, and mentor staff members, promoting teamwork, accountability, and continuous improvement.
• Provide support and guidance to team members, stepping in to assist whenever necessary.
• Motivates staff and helps build and maintain morale.
• Utilize feedback from clients, staff, and management to identify areas of improvement and implement appropriate changes.
• Maintain accurate records and documentation related to hospital operations, finances, and inventory management.
• Monitor financial performance, analyze key metrics, and identify opportunities for cost savings and revenue enhancement.
• Promotes continuous quality improvement to ensure the practice's success and achieve the vision.
• Stay current on industry trends, best practices, and regulatory requirements related to veterinary medicine and practice management.

Qualifications

• Bachelor’s degree in business administration, CVMP, or related field preferred.
• Three years of supervisory experience required.
• Three years or more of managing a veterinary practice required.
• Demonstrated ability to show empathy towards clients and treat animals with respect and compassion.
• Familiarity with inventory management and procedures.
• Excellent communication skills both verbal and written.
• Strong leadership skills and demonstrated commitment to team development and mentorship.
• Capable of leading, managing, and coaching staff at all levels.
• Ability to prioritize tasks, manage time effectively, and adapt to changing priorities.
• Self-motivated and proactive with a positive attitude.
• Willingness to learn and expand knowledge of veterinary medicine and practice management.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement.
• Must have a availability during business hours, with occasional flexibility to accommodate hospitals' needs.

Benefits

• We offer an amazing benefits package that includes health, vision, dental, life, 401(k), paid time off, paid parental leave, generous pet benefits, and much more!

Be part of a great team dedicated to helping our pet dog and cat patients!