Veterinary Practice Manager

Lighthouse Veterinary Clinic; Sugar Land (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health plan

401k match

PTO

Parental leave (6 weeks)

Work/Life balance day off

Disability options

Supplemental insurance options

Discounted veterinary care

Job summary

Lighthouse Veterinary Clinic is seeking a dynamic Practice Manager to lead the hospital team and ensure outstanding client service. In partnership with the Lead Veterinarian, you will oversee day-to-day operations and act as a liaison with corporate support functions including marketing, payroll, IT, recruiting, and finance.

This full-time on-site position reports to the Regional Director of Operations. You will manage people, finances, and customer service while maintaining a strong commitment

Qualifications

• Minimum 3 years in a supervisory role.
• Experience in veterinary practice management preferred; candidates from other service industries considered.
• Positive attitude, strong people skills, and willingness to help the team.

Responsibilities

• Recruit, develop, discipline, and terminate paraprofessional staff with annual reviews.
• Oversee hospital P&L, AP/AR, payroll, and inventory.
• Resolve client issues and escalations; manage follow-up communications.
• Regular on-site presence is required to support patient care and collaborate with clinical teams.

Skills

Supervisory experience

Veterinary practice management

People skills

Job description

Veterinary Practice Manager

Department: General Practice Hospitals

Employment Type: Full Time

Location: Lighthouse Veterinary Clinic

Reporting To: Rich Poling, Regional Director of Operations

Description

We are seeking a dynamic Practice Manager to join our hospital team!

About the Position

In partnership with the Lead Veterinarian, the Practice Manager plays an integral role in leading the hospital team and providing excellent customer service to our patients. The practice manager is responsible for day-to-day hospital operations and serves as a liaison between the hospital team and our corporate support functions, including: marketing, payroll, IT, recruiting, finance, etc. This is a full-time position reporting to the Regional Director of Operations.

Key Responsibilities

• People Management: recruiting, developing, disciplining, and terminating paraprofessional staff, including annual performance reviews
• Financial Management: overseeing the hospital’s P&L, including accounts payable/accounts receivable, payroll, and inventory
• Customer Service: resolving client issues and escalations and overseeing follow-up communications
• This position requires regular on-site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in-person attendance is necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws

Skills Knowledge, & Expertise

• Minimum of 3 years’ experience in a supervisory role
• Veterinary practice management experience preferred, although we will also consider strong candidates from other service industries (i.e. human healthcare, retail, restaurant, hospitality).
• A positive, can-do attitude; strong people skills/emotional intelligence; willingness to roll up your sleeves and chip in to help the team

Benefits

• Health Care Plan (Medical, Dental & Vision Options)
• 401k match
• Generous paid time off (PTO)
• Six (6) weeks of paid Parental Leave
• One (1) Work/Life Balance day off
• Short-term and long-term disability options
• Supplemental insurance options
• Discounted Veterinary Care
  • Corporate discount program
  • Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!