Veterinary Practice Manager

American Veterinary Group (AVG); Land O' Lakes (FL); Presencial; USD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Care Plan (Medical, Dental &amp

Descripción de la vacante

American Veterinary Group (AVG) is seeking a dynamic Practice Manager for the Animal Health Center of Land O'Lakes. You will lead hospital operations and partner with the Lead Veterinarian to deliver outstanding client service for our patients.

This full-time, on-site role reports to the Regional Director of Operations and drives people and financial management while collaborating with corporate support functions. A positive attitude and leadership are essential.

Formación

• Minimum of 3 years’ experience in a supervisory role.
• Experience in veterinary practice management preferred.
• Strong people skills and emotional intelligence.

Responsabilidades

• Lead day-to-day hospital operations and staff management.
• Liaise between hospital team and corporate support functions (marketing, payroll, IT, recruiting, finance).
• Ensure exceptional customer service and client communications.
• Maintain on-site presence as an essential function for patient care and safety.

Conocimientos

People management

Supervisory experience

Customer service mindset

Emotional intelligence

Descripción del empleo

Location: Animal Health Center of Land O'Lakes

Department: General Practice Hospitals

Location: Animal Health Center of Land O'Lakes

Description

We are seeking a dynamic Practice Manager to join our hospital team!

About the Position

In partnership with the Lead Veterinarian, the Practice Manager plays an integral role in leading the hospital team and providing excellent customer service to our patients. The practice manager is responsible for day-to-day hospital operations and serves as a liaison between the hospital team and our corporate support functions, including: marketing, payroll, IT, recruiting, finance, etc. This is a full-time position reporting to the Regional Director of Operations.

Key Responsibilities

• People Management: recruiting, developing, disciplining, and terminating paraprofessional staff, including annual performance reviews
• Financial Management: overseeing the hospital’s P&L, including accounts payable/accounts receivable, payroll, and inventory
• Customer Service: resolving client issues and escalations and overseeing follow-up communications
• This position requires regular on-site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in-person attendance is necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws

Skills Knowledge, & Expertise

• Minimum of 3 years’ experience in a supervisory role
• Veterinary practice management experience preferred, although we will also consider strong candidates from other service industries (i.e. human healthcare, retail, restaurant, hospitality).
• A positive, can-do attitude; strong people skills/emotional intelligence; willingness to roll up your sleeves and chip in to help the team

Benefits

• Health Care Plan (Medical, Dental & Vision Options)
• 401k match
• Generous paid time off (PTO)
• Six (6) weeks of paid Parental Leave
• One (1) Work/Life Balance day off
• Short-term and long-term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Corporate discount program
• Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!