Veterinary Pharmacy Client Concierge

Colorado State University; Fort Collins (CO); On-site; USD 42,000 - 44,000; Full time

Job summary

Colorado State University’s Veterinary Health System is seeking a Pharmacy Clerk to support daily operations at the pharmacy window, handling payments, checkout for hospital patients, and coordinating with clinical teams.

The role emphasizes timely, accurate service, with opportunities to work across front desk, veterinary hospital, and mail-out options, ensuring smooth patient experiences during in-person visits or prescriptions.

Qualifications

• Demonstrated customer service experience with clients in person and by phone.
• Experience handling payments and financial transactions with accuracy.
• Strong organization and ability to manage multiple tasks in a fast-paced environment.
• Proficiency with computers and electronic systems for processing transactions and record-keeping.
• Ability to communicate effectively with diverse teams.
• Sound judgment to escalate issues when needed.

Responsibilities

• Provide primary coverage for the pharmacy payment window and process transactions.
• Assist with over-the-phone payments for compounded and shipped medications.
• Coordinate prescription workflow and client pickup, tracking status.
• Answer general pharmacy questions and facilitate communication among clients, staff, and hospital teams.
• Maintain pharmacy records and client information in the system.
• Support medical records and financial services by reviewing status and documenting issues.
• Monitor communications channels and route requests requiring follow-up.
• Other duties as assigned.

Skills

Customer service

Payment processing

Multitasking

Communication

Teamwork

Attention to detail

Education

HS diploma or GED

Tools

Pharmacy software

Electronic Medical Records

Point-of-Sale systems

Job description

Colorado State University’s Veterinary Health System is seeking a Pharmacy Clerk to support daily operations at the pharmacy window, handling payments, checkout for hospital patients, and coordinating with clinical teams.

The role emphasizes timely, accurate service, with opportunities to work across front desk, veterinary hospital, and mail-out options, ensuring smooth patient experiences during in-person visits or prescriptions.