Client Care Supervisor - Veterinary Operations Lead

Colorado State University; United States; On-site; USD 58,000 - 65,000; Full time

Job summary

Colorado State University’s Veterinary Health System seeks a Client Care Supervisor to lead the Client Care team, coordinate staffing, and drive service excellence. The role partners with clinicians and hospital leadership to maintain smooth patient flow and resolve client concerns.

Strong emphasis on training, accountability, and continuous improvement is required. The position includes compensation differentials, background checks, and eligibility for a signing bonus or relocation for

Qualifications

• 3 years of customer service in a fast-paced, client-facing role.
• Bachelor’s degree or related field preferred.
• Experience developing and implementing workflows and SOPs is a plus.

Responsibilities

• Lead daily operations of the Client Care team and coordinate staffing and service delivery.
• Supervise and coach Client Care staff, conduct performance reviews, and implement corrective actions.
• Coordinate patient flow with clinicians and hospital leadership to improve efficiency and client care.

Skills

Customer service

Communication skills

Team supervision

Education

Bachelor’s degree (preferred) in related field

Tools

Cornerstone

ezyVet

Instinct

UVIS

Avimark

Job description

Colorado State University’s Veterinary Health System seeks a Client Care Supervisor to lead the Client Care team, coordinate staffing, and drive service excellence. The role partners with clinicians and hospital leadership to maintain smooth patient flow and resolve client concerns.

Strong emphasis on training, accountability, and continuous improvement is required. The position includes compensation differentials, background checks, and eligibility for a signing bonus or relocation for