Pet Pharmacy Client Experience Advocate

Colorado State University; United States; Sur place; USD 42 000 - 44 000; Plein temps

Résumé du poste

Colorado State University’s Veterinary Health System is seeking a Pharmacy Administrative Assistant to support the daily operations of the Veterinary Pharmacy, assist clients at the window, process payments, and coordinate prescription pickup and communication among pharmacy, front desk, and clinical teams.

This role ensures timely, accurate service for in-hospital visits, refills, or mail-out orders, with responsibilities spanning patient and client data entry, record maintenance, and

Qualifications

• Demonstrated customer service experience, including the ability to communicate professionally and compassionately with clients in person and by telephone.
• Experience handling payments, financial transactions, invoices, or similar account-related activities with a high degree of accuracy.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Demonstrated ability to use computers and learn electronic systems for processing transactions, maintaining records, and communicating with team members.
• Ability to communicate effectively and work collaboratively with individuals from a variety of professional roles and backgrounds.
• Demonstrated ability to use judgment to resolve routine issues independently and recognize when questions or concerns require escalation to appropriate staff.

Responsabilités

• Provide primary coverage for the pharmacy client payment window and process client payment transactions, including collecting payment for prescriptions, OTC items, open or outstanding invoices, and other pharmacy-related charges.
• Assist with over-the-phone payments for compounded and shipped medications as needed.
• Coordinate prescription workflow and client pickup, including monitoring prescription status, locating completed prescriptions, and tracking prescriptions for clients waiting in the hospital.
• Provide pharmacy client service, answering general pharmacy questions and facilitating communication between clients, pharmacy staff, and hospital teams.
• Maintain pharmacy records and documentation, including organizing prescription hard copies and entering new patients and clients into the pharmacy system.
• Support medical record and financial services workflows by reviewing medical record status, closing eligible medical records, documenting pending treatments, and communicating outstanding issues to appropriate staff and/or managers.
• Monitor pharmacy and front-desk communication channels and respond to or appropriately route requests requiring pharmacy follow-up.
• Other replated duties as assigned.

Connaissances

Customer service

Payment processing

Organization

Communication

Computer literacy

Team collaboration

Formation

HS diploma or GED

Outils

Pharmacy software

Point-of-sale systems

Electronic medical records

Description du poste

Colorado State University’s Veterinary Health System is seeking a Pharmacy Administrative Assistant to support the daily operations of the Veterinary Pharmacy, assist clients at the window, process payments, and coordinate prescription pickup and communication among pharmacy, front desk, and clinical teams.

This role ensures timely, accurate service for in-hospital visits, refills, or mail-out orders, with responsibilities spanning patient and client data entry, record maintenance, and