Pharmacy Client Care Coordinator

Colorado State University; Fort Collins (CO); On-site; USD 42,000 - 44,000; Full time

Job summary

Colorado State University’s Veterinary Health System is seeking a Pharmacy Clerk to support daily operations at the pharmacy window, handling payments, checkout for hospital patients, and coordinating with clinical teams.

The role emphasizes timely, accurate service, with opportunities to work across front desk, veterinary hospital, and mail-out options, ensuring smooth patient experiences during in-person visits or prescriptions.

Qualifications

• Demonstrated customer service experience with clients in person and by phone.
• Experience handling payments and financial transactions with accuracy.
• Strong organization and ability to manage multiple tasks in a fast-paced environment.
• Proficiency with computers and electronic systems for processing transactions and record-keeping.
• Ability to communicate effectively with diverse teams.
• Sound judgment to escalate issues when needed.

Responsibilities

• Provide primary coverage for the pharmacy payment window and process transactions.
• Assist with over-the-phone payments for compounded and shipped medications.
• Coordinate prescription workflow and client pickup, tracking status.
• Answer general pharmacy questions and facilitate communication among clients, staff, and hospital teams.
• Maintain pharmacy records and client information in the system.
• Support medical records and financial services by reviewing status and documenting issues.
• Monitor communications channels and route requests requiring follow-up.
• Other duties as assigned.

Skills

Customer service

Payment processing

Multitasking

Communication

Teamwork

Attention to detail

Education

HS diploma or GED

Tools

Pharmacy software

Electronic Medical Records

Point-of-Sale systems

Job description

Job Description

Position Summary

This position supports the daily operations of the Veterinary Pharmacy by providing a welcoming and efficient client experience, coordinating prescription pickup and payment, and facilitating communication between the pharmacy, front desk, and clinical teams. Key responsibilities include assisting clients at the pharmacy window, processing payments, monitoring prescription status, answering general pharmacy questions, entering patient and client information, and supporting medical record and financial services workflows by checking out in patient hospital clients to streamline steps for clients. The position serves as an important point of coordination to help ensure clients receive timely, accurate, and positive service and experiences throughout the prescription pickup and checkout process from in hospital visits, refills, or our mail out option.

Full Consideration Date: Friday, October 23, 2026, 11:59pm (MT). Open until filled.

Description of the Work Unit

At the CSU Veterinary Health System (VHS) we exist to educate the next generation of veterinarians by providing exceptional veterinary care and service to the community every day. This work unit exists to provide administration and direction of the Veterinary Teaching Hospital and provide a support facility for service to the general public and referring veterinarians. We show up every day with passion, eagerness to collaborate, and a drive to redefine what's possible. Our deep partnership with the College of Veterinary Medicine and Biomedical Sciences amplifies our impact, enabling us to boldly innovate and share knowledge widely.

Essential Job Duties

• Provide primary coverage for the pharmacy client payment window and process client payment transactions, including collecting payment for prescriptions, OTC items, open or outstanding invoices, and other pharmacy-related charges.
• Assist with over-the-phone payments for compounded and shipped medications as needed.
• Coordinate prescription workflow and client pickup, including monitoring prescription status, locating completed prescriptions, and tracking prescriptions for clients waiting in the hospital.
• Provide pharmacy client service, answering general pharmacy questions and facilitating communication between clients, pharmacy staff, and hospital teams.
• Maintain pharmacy records and documentation, including organizing prescription hard copies and entering new patients and clients into the pharmacy system.
• Support medical record and financial services workflows by reviewing medical record status, closing eligible medical records, documenting pending treatments, and communicating outstanding issues to appropriate staff and/or managers.
• Monitor pharmacy and front-desk communication channels and respond to or appropriately route requests requiring pharmacy follow-up.
• Other replated duties as assigned.

Conditions of Employment

• Pre-employment Criminal Background Check (required for new hires).
• Essential Services Designation: Required to report without delay or interruption to provide essential or emergency services to ensure health, safety and welfare.

Supervision

None

Minimum Qualifications

• Minimum Education required:
  • HS diploma or GED
• Minimum Experience/Skills required:
  • Demonstrated customer service experience, including the ability to communicate professionally and compassionately with clients in person and by telephone.
  • Experience handling payments, financial transactions, invoices, or similar account-related activities with a high degree of accuracy.
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
  • Demonstrated ability to use computers and learn electronic systems for processing transactions, maintaining records, and communicating with team members.
  • Ability to communicate effectively and work collaboratively with individuals from a variety of professional roles and backgrounds.
  • Demonstrated ability to use judgment to resolve routine issues independently and recognize when questions or concerns require escalation to appropriate staff.

Preferred Qualifications

• Experience providing in-person client/customer service, particularly in a busy or emotionally sensitive environment.
• Experience processing payments, managing invoices, reconciling accounts, or resolving billing/payment issues.
• Experience using electronic medical records, pharmacy software, point-of-sale systems, or other healthcare information systems.

Salary Range

$41,600 - $43,800

Employee Benefits

Colorado State University is not just a workplace; it's a thriving community that's transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

• Review our detailed benefits information here.
• Explore the additional perks of working at CSU here.
• For the total value of CSU benefits in addition to wages, use our compensation calculator.
• Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in!

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

EEO

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.