Veterinary Onboarding & Implementation Specialist

MWI Animal Health; Idaho; On-site; USD 52,000 - 62,000; Full time

Job summary

Cencora is seeking an onboarding coordinator to support customers during setup for our US distribution services (AmerisourceBergen). The role emphasizes data verification, documentation, and clear communication to ensure smooth handoffs.

Responsibilities include coordinating kickoff activities, maintaining audit-ready records, and escalating issues with evidence while seeking continuous process improvements.

Qualifications

• 1-2 years of onboarding/operations experience required.
• Bachelor's degree in business, operations, information systems, or related field preferred.

Responsibilities

• Coordinates kickoff scheduling, environment readiness, and required access using approved playbooks and service catalogs.
• Collects and verifies customer data, contracts, and technical prerequisites against onboarding checklists and policy thresholds.
• Enters account, entitlement, and configuration details in designated systems per work instructions and role-based permissions.
• Confirms completion of required documentation, approvals, and controls; escalates exceptions with clear notes and evidence.
• Corresponds with customers using approved scripts to explain next steps, capture confirmations, and schedule milestones.
• Records onboarding progress, tickets, and artifacts to maintain traceable, audit-ready work products and handoffs.
• Reports risks, blockers, and customer feedback promptly and proposes minor improvements to templates or steps for review.

Skills

Onboarding operations

Education

Bachelor's degree

Job description

Cencora is seeking an onboarding coordinator to support customers during setup for our US distribution services (AmerisourceBergen). The role emphasizes data verification, documentation, and clear communication to ensure smooth handoffs.

Responsibilities include coordinating kickoff activities, maintaining audit-ready records, and escalating issues with evidence while seeking continuous process improvements.