Veterinary Customer Solutions & Support Specialist

MWI Animal Health; Idaho; On-site; USD 42,000 - 52,000; Full time

Job summary

Cencora is seeking a customer service professional to support its AmerisourceBergen distribution services in the US. You will manage a personal work queue, respond to inquiries, and work with internal partners to provide updates and handoffs.

The role emphasizes adherence to policies, documentation, and continuous improvement, with a typical shift 8am-5pm MST. A High School Diploma and 2+ years in customer service are required, with certification preferred; full-time benefits provided.

Qualifications

• 2+ years of experience in customer service or related operational support field.
• Certification in customer service, IT service management, or healthcare administration preferred.
• Experience in contact center operations or help desk is a plus.

Responsibilities

• Maintains a personal work queue by prioritizing customer inquiries, cases, transactions, or service requests to meet service-level and quality targets.
• Resolves routine and selected non-routine customer issues by applying established policies, procedures, knowledge articles, and system workflows.
• Reviews customer, order, account, or case information to validate completeness, identify discrepancies, and correct or route issues with clear supporting notes.
• Communicates with customers and internal partners to obtain missing information, provide status updates, confirm next steps, and complete accurate handoffs.
• Records case actions, outcomes, and required documentation in designated systems to support audit readiness, service continuity, and reporting accuracy.
• Uses standard reports, checklists, and data points to identify recurring errors or service gaps and implements minor process or template improvements within approved guidelines.
• Escalates atypical, high-risk, or complex issues with a clear summary of the problem, actions taken, and recommended next steps.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma

Job description

Cencora is seeking a customer service professional to support its AmerisourceBergen distribution services in the US. You will manage a personal work queue, respond to inquiries, and work with internal partners to provide updates and handoffs.

The role emphasizes adherence to policies, documentation, and continuous improvement, with a typical shift 8am-5pm MST. A High School Diploma and 2+ years in customer service are required, with certification preferred; full-time benefits provided.