Customer Onboarding Specialist - Veterinarian

AmerisourceBergen Corporation; Northern (KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

AmerisourceBergen seeks an onboarding coordinator to support Cencora's distribution services in the US. You will coordinate kickoff scheduling, environment readiness, and required access using approved playbooks and service catalogs.

You will collect and verify customer data, contracts, and technical prerequisites, enter account and configuration details, and ensure documentation and approvals are complete, escalating issues with notes and evidence.

Qualifications

• 1–2 years of experience in customer onboarding, customer operations, order management, implementation coordination, or a related field.

Responsibilities

• Coordinates kickoff scheduling, environment readiness, and required access using approved playbooks and service catalogs.
• Collects and verifies customer data, contracts, and technical prerequisites against onboarding checklists and policy thresholds.
• Enters account, entitlement, and configuration details in designated systems per work instructions and role-based permissions.
• Confirms completion of required documentation, approvals, and controls; escalates exceptions with clear notes and evidence.
• Corresponds with customers using approved scripts to explain next steps, capture confirmations, and schedule milestones.
• Records onboarding progress, tickets, and artifacts to maintain traceable, audit‑ready work products and handoffs.
• Reports risks, blockers, and customer feedback promptly and proposes minor improvements to templates or steps for review.

Skills

Customer onboarding

Customer operations

Order management

Implementation coordination

Education

Bachelor's degree in business/ops/IS or related field

Job description

Job Details

This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business.

Shift Details: 8am-5pm

Summary of Role

• Coordinates kickoff scheduling, environment readiness, and required access using approved playbooks and service catalogs.


• Collects and verifies customer data, contracts, and technical prerequisites against onboarding checklists and policy thresholds.


• Enters account, entitlement, and configuration details in designated systems per work instructions and role-based permissions.


• Confirms completion of required documentation, approvals, and controls; escalates exceptions with clear notes and evidence.


• Corresponds with customers using approved scripts to explain next steps, capture confirmations, and schedule milestones.


• Records onboarding progress, tickets, and artifacts to maintain traceable, audit‑ready work products and handoffs.


• Reports risks, blockers, and customer feedback promptly and proposes minor improvements to templates or steps for review.

Education

Bachelor's degree in business, operations, information systems, or a related field, or equivalent experience preferred.

Skills and Knowledge

1-2 years of experience in customer onboarding, customer operations, order management, implementation coordination, or a related field required.

What Cencora offers

• Medical, dental, and vision care.


• A comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.


• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.


• A variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/cencora

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Affiliated Companies

ALLYDVM INC.