Veterinary Customer Solutions Specialist

Cencora; United States; Remote; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Backup dependent care

Adoption assistance

Infertility coverage

Family building support

Behavioral health solutions

Paid parental leave

Paid caregiver leave

Training programs

Professional development resources

Mentorship programs

Employee resource groups

Volunteer activities

Job summary

Cencora is hiring to support its US distribution services through AmerisourceBergen. The role emphasizes managing customer inquiries, resolving issues, and maintaining accurate records.

A strong emphasis on collaboration with internal partners and adherence to standardized processes is expected. Ideal candidates will have 2+ years in customer service, a high school diploma or equivalent, and may pursue relevant certifications.

Qualifications

• 2+ years of experience in customer service, customer support, or related field.
• Certification in customer service or IT service management preferred.

Responsibilities

• Maintains a personal work queue by prioritizing customer inquiries, cases, transactions, or service requests to meet service-level and quality targets.
• Resolves routine and selected non-routine customer issues by applying established policies, procedures, knowledge articles, and system workflows.
• Reviews customer, order, account, or case information to validate completeness, identify discrepancies, and correct or route issues with clear supporting notes.
• Communicates with customers and internal partners to obtain missing information, provide status updates, confirm next steps, and complete accurate handoffs.
• Records case actions, outcomes, and required documentation in designated systems to support audit readiness, service continuity, and reporting accuracy.
• Uses standard reports, checklists, and data points to identify recurring errors or service gaps and implements minor process or template improvements within approved guidelines.
• Escalates atypical, high-risk, or complex issues with a clear summary of the problem, actions taken, and recommended next steps.

Skills

Customer service

Communication

Education

High School Diploma/GED

Job description

Cencora is hiring to support its US distribution services through AmerisourceBergen. The role emphasizes managing customer inquiries, resolving issues, and maintaining accurate records.

A strong emphasis on collaboration with internal partners and adherence to standardized processes is expected. Ideal candidates will have 2+ years in customer service, a high school diploma or equivalent, and may pursue relevant certifications.