Veterinary Hospital Operations Leader

GoodVets; San Jose (CA); On-site; USD 67,000 - 85,000; Full time

Benefits offered by this job

Competitive base plus bonus

Benefits package

401(k) with match

Paid time off

Employee discounts

Collaborative culture

Job summary

GoodVets in San Jose, CA, seeks a Hospital Operations Manager to be the operational heartbeat of the hospital. Youll run day‑to‑day, lead the team to meet performance, financial, and client‑experience targets, and ensure smooth operations from staffing to inventory.

Youll hire, train, and onboard, prepare monthly performance reports, manage scheduling, and coach staff for growth while maintaining a culture that attracts top talent and delivers exceptional veterinary care and patient experiences.

Qualifications

• Proven work experience as a Hospital Operations Manager or Medical Office Manager
• Three plus years in veterinary medicine with progressive responsibilities
• Strong leadership and mentoring abilities
• Advanced skills in practice management systems and MS Excel
• Basic accounting skills
• Ability to enforce SOPs and hospital protocols to maximize productivity and patient satisfaction
• Excellent communication with hospital and corporate teams, and calm under pressure
• Passion to make a difference for pets and their people

Responsibilities

• Lead all daily hospital operations
• Ensure compliance with operating standards and requirements
• Create and maintain accurate work schedules
• Hire, train, and onboard new team members; set performance and culture standards
• Prepare monthly reports on hospital performance, staffing needs, margins and trends
• Conduct performance reviews and provide coaching for growth
• Monitor inventory, manage ordering, and maintain cost control
• Support doctors, staff, and clients with clarity, speed and professionalism

Skills

Leadership

Client relations

Team development

Operations management

Inventory control

Communication

Coaching/mentoring

Tools

Practice management software

MS Excel

Job description

GoodVets in San Jose, CA, seeks a Hospital Operations Manager to be the operational heartbeat of the hospital. Youll run day‑to‑day, lead the team to meet performance, financial, and client‑experience targets, and ensure smooth operations from staffing to inventory.

Youll hire, train, and onboard, prepare monthly performance reports, manage scheduling, and coach staff for growth while maintaining a culture that attracts top talent and delivers exceptional veterinary care and patient experiences.