Hospital Operations Manager

GoodVets; San Jose (CA); On-site; USD 67,000 - 85,000; Full time

Benefits offered by this job

Competitive base plus bonus

Benefits package

401(k) with match

Paid time off

Employee discounts

Collaborative culture

Job summary

GoodVets in San Jose, CA, seeks a Hospital Operations Manager to be the operational heartbeat of the hospital. Youll run day‑to‑day, lead the team to meet performance, financial, and client‑experience targets, and ensure smooth operations from staffing to inventory.

Youll hire, train, and onboard, prepare monthly performance reports, manage scheduling, and coach staff for growth while maintaining a culture that attracts top talent and delivers exceptional veterinary care and patient experiences.

Qualifications

• Proven work experience as a Hospital Operations Manager or Medical Office Manager
• Three plus years in veterinary medicine with progressive responsibilities
• Strong leadership and mentoring abilities
• Advanced skills in practice management systems and MS Excel
• Basic accounting skills
• Ability to enforce SOPs and hospital protocols to maximize productivity and patient satisfaction
• Excellent communication with hospital and corporate teams, and calm under pressure
• Passion to make a difference for pets and their people

Responsibilities

• Lead all daily hospital operations
• Ensure compliance with operating standards and requirements
• Create and maintain accurate work schedules
• Hire, train, and onboard new team members; set performance and culture standards
• Prepare monthly reports on hospital performance, staffing needs, margins and trends
• Conduct performance reviews and provide coaching for growth
• Monitor inventory, manage ordering, and maintain cost control
• Support doctors, staff, and clients with clarity, speed and professionalism

Skills

Leadership

Client relations

Team development

Operations management

Inventory control

Communication

Coaching/mentoring

Tools

Practice management software

MS Excel

Job description

GoodVets is a nationwide network of modern animal hospitals, co‑owned with local veterinarians who are passionate about delivering gold‑standard care. We sit at the intersection of quality‑first medicine and people‑first culture, providing a supportive, growth‑minded environment for our teams—and unparalleled service for today's pet parents.

The Opportunity

As our Hospital Operations Manager, you’ll be the operational heartbeat of the hospital. You’ll run day‑to‑day, ensuring your team meets and exceeds performance, financial, and client‑experience targets. From staffing and scheduling to inventory, compliance, and reporting, you’re the leader who makes the hospital run smoothly with a culture that attracts top talent and delivers exceptional veterinary care and patient experiences.

What You'll Do

• Lead all daily hospital operations
• Ensure compliance with all operating standards and requirements
• Create and maintain accurate work schedules
• Hire, train, and onboard new team members—setting the bar for performance and culture
• Prepare monthly reports on hospital performance, staffing needs, margins, and trends
• Conduct performance reviews and provide coaching for growth
• Monitor inventory, manage ordering, and maintain cost control
• Support doctors, staff, and clients with clarity, speed, and professionalism

Our Hospital Managers Bring

• Operational Excellence: Ability to execute and enforce protocols, manage appointment flow, oversee inventory, and balance hands‑on tasks with leadership responsibilities
• Client Relations: Maintains a top‑tier client experience and proactively resolves issues
• Team Leadership: Hires and develops high‑performing teams; models accountability and professionalism
• Culture & Growth: Builds a positive, results‑driven environment and rewards excellence
• Technical Support: Strong veterinary technician skillset; able to model technical and patient‑care excellence

Required Qualifications

• Proven work experience as a Hospital Operations Manager, Medical Office Manager or similar role strongly preferred.
• Three plus years in veterinary medicine with progressive responsibilities, technician background strongly preferred
• Powerful leadership skills and an empathetic approach to management, experience training and mentoring/developing others
• Advanced skills in Practice Management Systems and MS Excel.
• Basic accounting skills
• Demonstrated ability to implement and enforce standard operating procedures and hospital protocols to maximize productivity and patient satisfaction
• Demonstrated ability to communicate clearly and effectively with hospital and corporate teams and the confidence to make important decisions.
• Excellent problem‑solving capabilities, proactively manage and resolve conflict and the ability to work well under pressure
• Demonstrated passion to make a difference in pets and people’s lives

What We Offer Our Hospital Managers

• Competitive Compensation: A strong base salary with a generous annual performance‑based bonus—because we believe in rewarding the leaders who drive our success.
• Comprehensive benefits package: Comprehensive medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage.
• 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long‑term goals.
• Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work‑life balance.
• Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location.
• A Culture that Values You: Be part of a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small.

Compensation Range

$67,000—$85,000 USD