Hospital Operations Manager

GoodVets; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive medical, dental, and vision insurance

401(k) with a Company Match

Generous Paid Time Off

Employee Discounts for veterinary care

A Culture that Values You

Job summary

GoodVets is seeking a Hospital Operations Manager to lead and enhance the performance of a modern animal hospital in Chicago. As the backbone of the hospital, you will focus on financial management, team leadership, and operational excellence, ensuring a high standard of veterinary care. With competitive compensation and a comprehensive benefits package, this position offers a unique opportunity to grow your career while making a meaningful impact in the veterinary field.

Qualifications

• 1-3+ years of veterinary leadership experience required.
• Strong command of managing budgets and financial metrics.
• Excellent communication skills to influence teams.

Responsibilities

• Drive hospital performance by managing key financial metrics.
• Oversee daily operations to ensure seamless clinical experiences.
• Lead and develop the veterinary support team.

Skills

Veterinary Technician Background

Leadership

Financial Operations

Hiring and Coaching

Communication Skills

Tech-Savvy

Organizational Skills

Education

LVT/RVT Preferred

Tools

Practice Management Systems

Microsoft Office

Job description

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.

The Opportunity:

As a Hospital Operations Manager, you’ll be the strategic and operational backbone of your hospital, working alongside a Partner Veterinarian to lead a high-performing team and drive hospital success. You’ll own key financial and performance metrics, champion day-to-day excellence, and foster a culture where people and pets thrive. This is more than a management role—it's a career path with real growth potential, meaningful impact, and the chance to shape the future of veterinary care.

What You'll Do:

• Drive hospital performance by managing key financial metrics, including revenue growth, expenses, and profitability through P&L ownership
• Oversee daily operations, including appointment flow, staffing schedules, inventory control, and hospital protocols to ensure seamless clinical and client experiences
• Lead and develop your team by recruiting, training, coaching, and mentoring veterinary support staff, ensuring high engagement and performance
• Implement and uphold standards by enforcing SOPs, maintaining a safe and efficient work environment, and ensuring compliance with veterinary regulations
• Foster a positive culture by modeling and reinforcing our core values, recognizing high performance, and addressing challenges proactively
• Collaborate cross-functionally with the Partner Veterinarian and corporate teams to ensure alignment on goals, strategy, and service standards

Our Hospital Managers Have:

• Strong veterinary technician background (surgery required), LVT/RVT preferred
• 1-3 + years of veterinary leadership experience, ideally in a multi-doctor hospital setting
• Strong command of financial operations, including experience managing budgets, KPIs, inventory, and analyzing P&L statements
• Proven ability to hire, coach, and retain veterinary support staff, with a strong focus on team development and accountability
• Excellent communication and interpersonal skills, with the ability to influence and build trust across teams
• Tech-savvy mindset, with proficiency in Practice Management Systems and Microsoft Office (Excel, Word, Outlook)
• Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment

What We Offer Our Hospital Managers:

• Competitive Compensation: A strong base salary with a generous annual performance-based bonus—because we believe in rewarding the leaders who drive our success.
• Comprehensive benefits package: Comprehensive medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage.
• 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals.
• Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance.
• Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location.
• A Culture that Values You: Be part of a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small.

Ready to take the next step in your career?

Join a company that invests in you and your future. At GoodVets, you’re not just managing a hospital—you’re shaping the standard for veterinary care.

Apply today and let's build something exceptional—together.