Veterinary Hospital Operations Leader

Pet Services of Washington, P.S.; Raleigh (NC); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation & sick days

401(k)

Job summary

Pet Services of Washington, P.S. seeks a Hospital Manager to guide daily operations in partnership with the Medical Director and Field Leadership. You will mentor staff, oversee budgets and KPIs, and drive growth while upholding exceptional client care and a compassionate workplace.

The role emphasizes developing teams, maintaining a collaborative culture, and ensuring compliance with policies and local regulations in a fast-paced veterinary hospital environment.

Qualifications

• 5+ years of experience managing teams and overseeing business operations (budgeting, KPIs, staffing)
• Proven ability to hire, coach, and develop high-performing teams
• Familiar with marketing, client engagement, and driving business growth
• Strong communicator—clear, empathetic, and confident across all levels
• Skilled at juggling priorities in a fast-paced, service-oriented environment
• Passionate about people, pets, and building a positive workplace culture

Responsibilities

• Lead and support veterinary, technical, and client service teams in achieving hospital goals
• Foster a strong hospital culture focused on quality care and client satisfaction
• Partner with the Medical Director to develop and implement operational goals and hospital policies
• Manage hiring, performance reviews, and team development, with support from Regional leadership
• Monitor hospital finances, budgeting, and KPIs to ensure long-term success
• Ensure compliance with company policies, safety standards, and local regulations
• Help maintain a positive and engaging work environment for all team members

Skills

Team leadership

Staff development

Budgeting

KPI tracking

Marketing

Client engagement

Communication

Job description

Pet Services of Washington, P.S. seeks a Hospital Manager to guide daily operations in partnership with the Medical Director and Field Leadership. You will mentor staff, oversee budgets and KPIs, and drive growth while upholding exceptional client care and a compassionate workplace.

The role emphasizes developing teams, maintaining a collaborative culture, and ensuring compliance with policies and local regulations in a fast-paced veterinary hospital environment.