Veterinary Hospital Operations Leader

Petco; Needham (MA); On-site; USD 32,000 - 51,000; Full time

Job summary

Petco in Needham, MA is seeking a Hospital Operations Manager to lead hospital paraprofessionals and partner with veterinarians to deliver high-quality patient care and excellent client service.

Responsibilities include scheduling, inventory control, coordinating with store teams, managing payroll within forecast, and ensuring compliance with OSHA standards while driving revenue and controlling costs. Minimum 2-3 years veterinary practice and 3-5 years management experience preferred.

Qualifications

• 2-3 years experience in a veterinary practice.
• 3-5 years in a management role.
• Strong leadership and communication skills.

Responsibilities

• Lead hospital paraprofessionals to drive operational excellence and patient care.
• Coordinate scheduling, inventory control, and equipment maintenance.
• Collaborate with veterinarians and store teams to ensure seamless client experiences.
• Review financials and manage payroll within forecast to drive revenue while controlling costs.
• Uphold OSHA standards and maintain a clean, safe hospital environment.

Skills

Leadership

Communication

Decision making

Team leadership

Customer service

Telephone etiquette

Adaptability

Microsoft Office

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Petco in Needham, MA is seeking a Hospital Operations Manager to lead hospital paraprofessionals and partner with veterinarians to deliver high-quality patient care and excellent client service.

Responsibilities include scheduling, inventory control, coordinating with store teams, managing payroll within forecast, and ensuring compliance with OSHA standards while driving revenue and controlling costs. Minimum 2-3 years veterinary practice and 3-5 years management experience preferred.