Veterinary Hospital Operations Leader

NVA General Practice; Houston (TX); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Annual Bonus Opportunity

Health Insurance Benefits

Free Mental Health Benefit Options

401k with Match

Competitive PTO Plan

Continuing Education Stipends

Fair Work-Life Balance

Job summary

Northpark Animal Hospital in Houston is seeking a results-driven Hospital Manager to lead our expanding team and drive hospital performance. You will own P&L, work with the Managing Veterinarian, and ensure superior patient care and customer service through effective operations and cost control.

The role requires in-person leadership, a bachelor’s degree in business or related field, and 3–5 years in a managerial capacity within hospital, retail, or service industries.

Qualifications

• A bachelor’s degree in business or a related field is preferred.
• 3–5 years of experience in a managerial role, including customer service experience.

Responsibilities

• Complete ownership of P&L, accountable for the hospital's performance.
• Collaborate with regional leadership to identify trends and forecast the hospital's needs.
• Manage accounts receivable.
• Oversee hospital inventory and control facility and administrative costs.
• Manage payroll for hospital staff.
• Develop the hospital schedule and manage labor costs.
• Champion change and identify, document, share, and promote best practices.
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks.
• Implement new technologies and initiatives to improve operational efficiency.
• Establish and drive the culture of the hospital.
• Track and maintain current licensures for all DVMs.
• Provide feedback and handle challenging conversations.
• Demonstrate and reinforce the highest level of client service.

Skills

P&L ownership

Team leadership

Customer service

Operations management

Cost control

Change management

Communication

Education

Bachelor's degree in business or related field

Job description

Northpark Animal Hospital in Houston is seeking a results-driven Hospital Manager to lead our expanding team and drive hospital performance. You will own P&L, work with the Managing Veterinarian, and ensure superior patient care and customer service through effective operations and cost control.

The role requires in-person leadership, a bachelor’s degree in business or related field, and 3–5 years in a managerial capacity within hospital, retail, or service industries.