Veterinary Hospital Operations Leader

Goodvets; Chicago (IL); On-site; USD 67,000 - 83,000; Full time

Benefits offered by this job

Competitive salary

Bonus program

Medical insurance

Dental & vision

401(k) matching

Paid time off

Employee discounts

Culture & growth

Job summary

GoodVets in Chicago is seeking an experienced Hospital Operations Manager to be the operational heartbeat of the hospital. You will oversee daily operations, staffing, inventory, compliance, and reporting to ensure top-tier care and client experience.

You'll lead a team, hire and onboard new members, coach performance, create schedules, and deliver monthly performance insights, margins, and trends, while fostering a growth-focused, empathetic culture across the practice.

Qualifications

• Proven work experience as Hospital Operations Manager or similar role strongly preferred.
• Three plus years in veterinary medicine with progressive responsibilities; technician background preferred
• Powerful leadership skills with ability to train and mentor others
• Advanced skills in Practice Management Systems and MS Excel
• Basic accounting skills
• Demonstrated ability to implement and enforce SOPs and hospital protocols to maximize productivity and patient satisfaction
• Strong communication with hospital and corporate teams; confident in decision making
• Demonstrated passion to improve pet and client outcomes

Responsibilities

• Lead all daily hospital operations
• Ensure compliance with all operating standards and requirements
• Create and maintain accurate work schedules
• Hire, train, and onboard new team members—setting the bar for performance and culture
• Prepare monthly reports on hospital performance, staffing needs, margins, and trends
• Conduct performance reviews and provide coaching for growth
• Monitor inventory, manage ordering, and maintain cost control
• Support doctors, staff, and clients with clarity, speed, and professionalism

Skills

Leadership

Team training & development

Communication skills

Problem solving

Empathy in management

Decision making under pressure

Tools

Practice Management Systems

MS Excel

Job description

GoodVets in Chicago is seeking an experienced Hospital Operations Manager to be the operational heartbeat of the hospital. You will oversee daily operations, staffing, inventory, compliance, and reporting to ensure top-tier care and client experience.

You'll lead a team, hire and onboard new members, coach performance, create schedules, and deliver monthly performance insights, margins, and trends, while fostering a growth-focused, empathetic culture across the practice.